Staff told not to dial 999 after fall on stairs

Posted on March 1st, by editor in Caring Times. No Comments

Staff at a Sussex care home were banned from calling 999, an inquest has been told. Evidence was given that staff working at the Felix Holme care home in Eastbourne had to ring the home owners first before they called an ambulance. In the case of Mary Carty, 85, who had fallen down the stairs and fractured her spine, this meant a 20-minute delay, the Eastbourne inquest was told. By the time the ambulance arrived Mrs Carty was dead, but the inquest was unable to ascertain if an earlier arrival would have saved her life. Care worker Julie Castro told the inquest that she had called the owner of the home, Elizabeth Keyworth, and said Mrs Carty had fallen down the stairs, that it looked very serious and she needed an ambulance. “Mrs Keyworth said she would come over straight away,” said Ms Castro. “I wasn’t allowed to call the ambulance straightaway. We were told we weren’t allowed to do it.” Mrs Keyworth admitted this was the home’s policy and said she had not understood how serious Mrs Carty’s inj

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