Star ratings review: trick or treat?

Posted on September 1st, by editor in Caring Times. No Comments

The system for managing providers’ appeals against quality ratings is absolutely fair, insists the regulator. BOB FERGUSON begs to differ

Not since Icarus ignored the flaw in his flying gear has there been such a dramatic change of fortune. Barely had the Commission for Social Care Inspection (CSCI) banked the brownie points earned for accepting that providers should be able to challenge their star ratings before it fell from grace. The reason for the rapid reverse was simple: senior managers had recoiled in horror from the eminently reasonable proposition that reviews should be independent.

Determined not to loosen their grasp on omnipotence, they mean to clutch this process to their collect

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