Survey helped to identify communication problems


Posted on November 1st, by editor in Caring Times. No Comments

A detailed study commissioned by the Highfield Group, which operates some 3,500 beds, has highlighted a number of key issues in communication between staff and residents of care homes. The Communication in Care Homes project, carried out by Laing & Buisson, involved residents, staff and relatives across six Highfield homes in focus groups, postal questionnaires and telephone interviews. Head of marketing for Laing & Buisson Philip McAuley said one of the key findings of the survey had been that hearing is a greater impediment to communication in care homes than speech difficulties. “Around half of staff confirmed that they need to speak louder to residents than they do normally, though the residents themselves are largely unaware of this,” Mr McAuley said. “Staff also tend to repeat themselves more often, speak more slowly and simplify what they say.” Not all communication in care environments was positive, however. Some staff reported that they had heard colleagues speaking to residents in an offensive way –





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