Survey highlights frustration at rigidity of homecare regimes

Posted on February 1st, by editor in Caring Times. No Comments

A recent survey of homecare providers by the Social Policy Research Unit at the University of York, and published in Community Care magazine, has identified widespread opposition to a highly prescriptive approach to care management. Some care management services prescribed for each customer the number of homecare visits per week, the length and tasks per visit, and the exact time of day at which each visit was made. Any changes sought by provider or customer required care management approval. Since some care managers routinely closed cases soon after assessment, delays could occur while a new care manager was assigned to assess such requests. A quarter of the providers interviewed still worked within such a model, including some social services in-house providers, and they voiced deep frustrations. Telephone interviews were conducted with 23 providers in 12 contrasting English localities. In each locality one interview was sought with the social services in-house homecare provider and another with an independ

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