Caring Times, April 2017
UK families say that care services for children and older people have got worse in the last five years. But they reserve their harshest criticism for care of older people, particularly home care services, according to reviews reported to Good Care Guide.
More than two-fifths of reviews of home care agencies in 2016 rated them as poor or bad for quality of service and for value for money. This is particularly worrying given government policy is for more older people to be cared for at home and supported outside hospitals or care homes. Based on an analysis of 9,000 reviews left by families on the Good Care Guide website, the latest research shows:
– In 2012 22.7% of home care agencies were rated poor or bad for quality of service by older people and their families
– by 2016 this … Read More »
UK families say care services for children and older people have got worse in the last five years, but reserve their harshest criticism for care of older people, particularly homecare services, according to reviews reported to Good Care Guide.
More than 40% of reviews of homecare agencies in 2016 rated them as poor or bad for quality of service and for value for money Based on an analysis of 9,000 reviews left by families on the Good Care Guide website, the latest research shows:
In 2012, 22.7% of homecare agencies were rated poor or bad for quality of service by older people and their families. By 2016 this had almost doubled to 41.6% of homecare services getting poor or bad reviews. The percentage of reviews rating homecare agencies as poor or bad for value for money rose from 23.4% in 2012 to … Read More »
Glasgow’s largest homecare provider, Cordia Services LLP, is undertaking one of its biggest recruitment drives as it seeks to boost its workforce by 300 employees, due to demand created by the demographic pressures of an aging population as well as the creation of a new supported living initiative which will be implemented in the city over the next six months.
Cordia delivers 95,000 visits a week to 6,300 individuals. The company was created by Glasgow City Council in 2009to take over the work of the former Direct and Care Services (DACS) department.The organisation, the largest of the Council’s arm’s length external organisations (ALEO), has a current staff of almost 7,300.
Caring Times, January 2017
Home Instead Senior Care has announced that its office in Coventry South has become the eighth office in its network to receive an Outstanding rating from CQC, following an inspection in June 2016.
The outstanding rating makes Home Instead the first homecare company in Coventry & South Warwickshire to receive the highest rating in the CQC’s new Ofsted-style system. It also makes the Home Instead Senior Care brand the only homecare provider to hold eight outstanding ratings.
With only 1% of adult social care services inspected (as at July 31st 2016) rated as outstanding, Home Instead’s offices form part of a very select group of providers.
Home Instead Coventry South was set up in 2014 by Warwickshire businessmen, Phil Wright-Howarth and Phil Maundrill.
Speaking about the rating, Phil Wright-Howarth said, “The Outstanding rating we have received from the CQC confirms that we … Read More »
Caring Times, October 2016
SweetTree Home Care Services has been praised for its implementation of the Care Certificate and called a ‘shining light’ for its work with new starters.
Skills for Care’s James Cross made the comments on a recent visit to the firm’s London offices where over 50 SweetTree carers will have completed their Care Certificate by the end of August, with a further 100 expected to graduate by the end of the year.
Michael Beresford, SweetTree learning and development manager, explains: “We’ve fully embraced the Care Certificate and what it’s aiming to do, and have ensured it’s been integrated within the heart of the organisation. Which is why we are delighted that Skills for Care has selected us as an example of best practice.
“The scheme presents some unique challenges for home care organisations like ours, such as how to facilitate observations … Read More »
Caring Times Latest
Care UK has sold its homecare services, supporting around 13,000 people in their own homes, to Mears Group.
Care UK chief executive Mike Parish said the transaction completed a refocusing of the company’s health and social care portfolio following a strategic review of options for mental health, learning disability and homecare services, allowing the organisation to concentrate on the development of its provision of primary and secondary NHS health services and on the completion of its programme of new residential and nursing homes. The transfer of learning disability services to Lifeways and mental health services to Partnerships in Care were both announced earlier in May.
“We are pleased to have reached very positive outcomes for patients and services users, colleagues and commissioners in all three services,” said Mr Parish.
“Care UK has a strong record of growing services across the health … Read More »
Caring Times Latest
Using data obtained under freedom of information legislation, the United Kingdom Homecare Association (UKHCA) has released figures which it says show the national and regional picture of under-funding of homecare services for older people across the United Kingdom.
The UKHCA says its report exposes the level of risk that councils in Great Britain (and health and social care trusts in Northern Ireland) place on a system intended to support older people. Of the 203 authorities where an average price could be established, just 28 councils paid their independent and voluntary sector homecare providers fees at or above UKHCA’s minimum price for homecare of £15.74 per hour. The average price for an hour for homecare for older people in a sample week was:
United Kingdom: £13.66 per hour
England: £13.77 per hour
Wales: £14.28 per hour
Scotland: £13.68 per hour
Northern Ireland: £11.35 per hour
UKHCA’s … Read More »
Caring Times Latest
The National Association of Care Catering (NACC) has warned that elderly people in Britain face the risk of malnutrition and social isolation, whilst adding to the cost of an already struggling NHS, as government cuts hit community meals services.
Research published by the NACC shows that a third of councils no longer provide community meals – through meals on wheels, luncheon clubs and day centres – to elderly and vulnerable people living independently in their own homes. More than half expect further service reductions in the year ahead.
The NACC national chair, Neel Radia, has also called for government to look at making community meals a statutory responsibility for councils to protect services for older people. The NACC – supported by MPs, local authorities, caterers and campaigners such as the National Pensioners Convention – wants to highlight the pressure on meal … Read More »
Caring Times Latest
Home Instead Senior Care has again been named as England’s top homecare provider in LaingBuisson’s July Care Compliance Monitor.
LaingBuisson’s quarterly report includes headline data from CQC inspection reports and presents a digested view of providers’ performance. The resulting league table shows the percentage of inspected branches which are fully compliant with CQC’s core standards covering care, safeguarding, staffing, management and respect for service users.
Home Instead chief executive Trevor Brocklebank, said that, because his company focused on personalised care packages, rather than local authority block contracts, high quality care could be delivered with a minimum care visit of one hour.
“The result is positive outcomes,’ said Mr Brocklebank.
“Not only for our clients but for our dedicated caregivers too. The latest data from LaingBuisson bears testament to this.
“This result would not have been achieved without the commitment, hard work and dedication … Read More »
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Sheffcare, a not-for-profit organisation which operates a chain of 11 residential care homes across Sheffield, has been awarded a Sheffield City Council homecare contract.
Launched last November the Sheffcare Home Care Service will provide flexible services as part of Sheffield Council’s Framework for Supported Living Services.