Healthwatch, an independent champion for people who use health and social care services, has published a report on homecare services, in response to what it says has been a doubling of the priority of concern about homecare over the last year.
The organisation analysed the experiences of 3,415 home care users, their families and front line staff across 52 local areas between August 2015 and June 2017. These findings came from local Healthwatch events, surveys and site visits to health and care services.
Healthwatch has identified four themes which it believes will be of interest to those who commission, provide and regulate social care services:
• Care planning – People frequently reported that staff were unfamiliar with their clients’ care plans. In cases where it was a staff member’s first visit to a client, insufficient time was often allowed to enable them to … Read More »
Caring Times, July/August 217
Social care providers have blasted the practice of “zero hours commissioning” by local authorities across Wales.
According to Care Forum Wales, the way domiciliary care was procured and the tendering processes that were unfit for purpose meant that zero hours contracts were the only viable option in many cases.
Even so, the constant pressure by councils to drive down prices through the procurement process meant an increasing number of companies were either going out of business or having to hand the contracts back because they were not sustainable.
Chair Mario Kreft was speaking as the Welsh Government announced plans to curb the use of zero-hours contracts and protect care time in the social care sector, have been unveiled by the Welsh Government.
Mr Kreft also called for an end to 15-minute calls for all but the most simple of tasks like … Read More »
City & County Healthcare Group, the UK’s biggest national provider of homecare, has acquired Constance Care Ltd in a move to strengthen its presence in Scotland.
Constance Care is a family-run Scottish homecare business based in Kilmarnock with six branches covering central and western Scotland. It employs more than 400 staff who provide 11,000 hours of care per week to around 1,200 individuals, principally under local authority contracts.
The acquisition expands City & County’s existing presence in Scotland following its acquisition of Social Care Recruitment & Training Ltd in September 2016.
Constance Care is City & County’s tenth acquisition since it was acquired by Graphite Capital, a mid-market private equity specialist, in 2013.
City & County chief executive, James Thorburn, said: “Constance Care is a well-run business with a strong local presence and a reputation for quality. We are delighted to welcome the Constance … Read More »
Caring Times, May 2017
GMB London, the union for care workers, commented on the BBC Panorama investigation that a funding squeeze has seen care contracts cancelled with 95 councils.
Warren Kenny, GMB London region secretary, said “GMB has repeatedly warned that what BBC Panorama are reporting would happen as the funding given to councils to pay for social care has been cut leading to the closure of care homes and a crisis in the care of the vulnerable elderly.
“The crisis is the product of chronic underfunding by successive governments and society’s failure to face up to its responsibility to care for those who paid tax and national insurance all their lives in their times of need. The Government itself has the responsibility to fund the care of the elderly and other vulnerable adults.
“This is a false economy. It is giving rise to … Read More »
Caring Times, April 2017
UK families say that care services for children and older people have got worse in the last five years. But they reserve their harshest criticism for care of older people, particularly home care services, according to reviews reported to Good Care Guide.
More than two-fifths of reviews of home care agencies in 2016 rated them as poor or bad for quality of service and for value for money. This is particularly worrying given government policy is for more older people to be cared for at home and supported outside hospitals or care homes. Based on an analysis of 9,000 reviews left by families on the Good Care Guide website, the latest research shows:
– In 2012 22.7% of home care agencies were rated poor or bad for quality of service by older people and their families
– by 2016 this … Read More »
UK families say care services for children and older people have got worse in the last five years, but reserve their harshest criticism for care of older people, particularly homecare services, according to reviews reported to Good Care Guide.
More than 40% of reviews of homecare agencies in 2016 rated them as poor or bad for quality of service and for value for money Based on an analysis of 9,000 reviews left by families on the Good Care Guide website, the latest research shows:
In 2012, 22.7% of homecare agencies were rated poor or bad for quality of service by older people and their families. By 2016 this had almost doubled to 41.6% of homecare services getting poor or bad reviews. The percentage of reviews rating homecare agencies as poor or bad for value for money rose from 23.4% in 2012 to … Read More »
Glasgow’s largest homecare provider, Cordia Services LLP, is undertaking one of its biggest recruitment drives as it seeks to boost its workforce by 300 employees, due to demand created by the demographic pressures of an aging population as well as the creation of a new supported living initiative which will be implemented in the city over the next six months.
Cordia delivers 95,000 visits a week to 6,300 individuals. The company was created by Glasgow City Council in 2009to take over the work of the former Direct and Care Services (DACS) department.The organisation, the largest of the Council’s arm’s length external organisations (ALEO), has a current staff of almost 7,300.
Caring Times, January 2017
Home Instead Senior Care has announced that its office in Coventry South has become the eighth office in its network to receive an Outstanding rating from CQC, following an inspection in June 2016.
The outstanding rating makes Home Instead the first homecare company in Coventry & South Warwickshire to receive the highest rating in the CQC’s new Ofsted-style system. It also makes the Home Instead Senior Care brand the only homecare provider to hold eight outstanding ratings.
With only 1% of adult social care services inspected (as at July 31st 2016) rated as outstanding, Home Instead’s offices form part of a very select group of providers.
Home Instead Coventry South was set up in 2014 by Warwickshire businessmen, Phil Wright-Howarth and Phil Maundrill.
Speaking about the rating, Phil Wright-Howarth said, “The Outstanding rating we have received from the CQC confirms that we … Read More »
Caring Times, October 2016
SweetTree Home Care Services has been praised for its implementation of the Care Certificate and called a ‘shining light’ for its work with new starters.
Skills for Care’s James Cross made the comments on a recent visit to the firm’s London offices where over 50 SweetTree carers will have completed their Care Certificate by the end of August, with a further 100 expected to graduate by the end of the year.
Michael Beresford, SweetTree learning and development manager, explains: “We’ve fully embraced the Care Certificate and what it’s aiming to do, and have ensured it’s been integrated within the heart of the organisation. Which is why we are delighted that Skills for Care has selected us as an example of best practice.
“The scheme presents some unique challenges for home care organisations like ours, such as how to facilitate observations … Read More »
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Care UK has sold its homecare services, supporting around 13,000 people in their own homes, to Mears Group.
Care UK chief executive Mike Parish said the transaction completed a refocusing of the company’s health and social care portfolio following a strategic review of options for mental health, learning disability and homecare services, allowing the organisation to concentrate on the development of its provision of primary and secondary NHS health services and on the completion of its programme of new residential and nursing homes. The transfer of learning disability services to Lifeways and mental health services to Partnerships in Care were both announced earlier in May.
“We are pleased to have reached very positive outcomes for patients and services users, colleagues and commissioners in all three services,” said Mr Parish.
“Care UK has a strong record of growing services across the health … Read More »