Tag: Management Issues


Czajka trains staff to cope with stress

Posted on January 26th, by geoff in Caring Times. Comments Off on Czajka trains staff to cope with stress

Bradford based Czajka Care Group has become one of the UK’s first care operators to take a proactive stance on dealing with workplace stress by incorporating dedicated training into the induction programmes of all its new employees.

Following the success of a pilot scheme, the company now plans to offer the training to its entire team who work across its five care homes in West Yorkshire. All new starters at Czajka Care Group participate in a minimum four-day induction programme at the firm’s training centre, located next to its Bradford headquarters.

The specialist ‘stress buster training course’ is provided by My Wellbeing College, which is part of Bradford District Care Foundation Trust. It focuses on recognising signs of stress, staying calm and focused in uncertain situations, and it looks at how good organisational skills can reduce stressful situations.

Konrad Czajka, managing director of … Read More »


Provider partners adopt new residents’ records package

Posted on January 18th, by geoff in CT Extra. Comments Off on Provider partners adopt new residents’ records package

Caring Times, December 2017

Sunrise Senior Living UK and Gracewell Healthcare, leading providers of residential, assisted living, nursing and dementia care services in the UK, are launching CareConnect, a secure electronic health record system which tracks and centralises personalised care plans. This will ensure that residents continue to receive the very best care and support, according to their personal preferences and care needs.

CareConnect, which will be rolled out to all Sunrise UK communities and Gracewell homes, over the course of the year, starting this October, electronically tracks the care being delivered to each resident, with care teams inputting real-time updates and having access to individual resident profiles. Using the privacy-protected, touchscreen kiosks available in the communities and homes, the team members will have immediate access to the information they need to continue to deliver high-quality, tailored care to every resident.

The advanced … Read More »


Facebook for care providers

Posted on January 5th, by geoff in Caring Times. Comments Off on Facebook for care providers

What is described as the first exclusive and private Facebook community to enable owners, chief executives and senior managers of residential care and nursing homes to share best practice was launched in October.

Sixty members have already joined the Facebook “Care Home Owners And Managers” group which has been set up to enable members to pass on advice and learn from each other.

Topics discussed so far include CQC regulation and recommendations for policy and procedures. Members of the free group include owners of residential and specialist care providers, operation and human resource managers, and registered managers.

“The aim of the group is – pure and simple – to enable owners and senior managers to share best practice,” said the group’s founder, Adam James of Springup PR, a specialist PR agency for care providers.

“Because the Care Home Owners And Managers group is closed … Read More »


Healthwatch England looks at life in a care home

Posted on August 10th, by geoff in Caring Times. Comments Off on Healthwatch England looks at life in a care home

Between January 2016 and April 2017, local Healthwatch staff and volunteers across England visited 197 care homes across 63 different local authority areas, to find out what day-to-day life is really like for many of those living in care homes.

Most of the residents and relatives Healthwatch spoke with considered the care they received to be good, with innovative homes showing what is possible without breaking the bank.

Local Healthwatch representatives saw staff going above and beyond the call of duty to connect with those they care for and really helping them to live their lives – including one activities co-ordinator from Cheshire who arranged for her own wedding reception to take place in the care home she worked at to enable residents to join in with the party.

However, Healthwatch volunteer visitors said they also witnessed homes not getting the basics right … Read More »


Call for managers to participate in psych therapy survey

Posted on July 14th, by geoff in Caring Times. Comments Off on Call for managers to participate in psych therapy survey

The British Association for Counselling and Psychotherapy (BACP) is calling for care home managers to complete a short survey which is now live at https://www.surveymonkey.co.uk/r/ZFF59TX

The survey (which should take less than 10 minutes to complete) aims to find out whether talking therapies are available in UK care homes; and where they are available how the mental health needs of care home residents are being identified. Dr Jo Pybis, senior research fellow at BACP explains:

“This survey is part of a wider piece of work in which we’re aiming to raise awareness of older people’s mental health, to promote conversations around older people and depression, and to increase understanding that dementia is not the only condition older people may experience in later life.

“We would really appreciate care home managers taking the time to complete the survey (which is completely confidential) and will … Read More »


Clawing the way out of special measures

Posted on March 30th, by geoff in Caring Times. Comments Off on Clawing the way out of special measures

Caring Times, April 2017

In just two years a Sussex care home has been transformed from being rated inadequate, and in special measures, to a good service. Here, registered manager ALISON BARNES looks back at the way change has been embraced since she joined Temple Grove at Herons Ghyll in East Sussex.

 

What is the key to achieving a good rating for a care home? – understanding and embracing regulations. What is the most challenging element of improving an inadequate service? – embedding new practices throughout nursing and care. What is the most valuable resource beyond your team? – support from family and friends when, for example, you leave home at midnight to help on a night shift at short notice, or when you step in to help cover maternity leave.

This is what I have found in a two-year journey with my … Read More »


Northern Irish nursing home fined over burgled personal details

Posted on August 25th, by geoff in Caring Times. Comments Off on Northern Irish nursing home fined over burgled personal details

A nursing home in County Antrim has been fined £15,000 for breaking the law by not looking after the sensitive personal details in its care.

An investigation by the Information Commissioner’s Office (ICO) found widespread systemic failings in data protection at Whitehead Nursing Home at the time of a data breach.

The breach came when a member of staff took an unencrypted work laptop home, which was stolen during a burglary overnight. The laptop contained sensitive personal details relating to 46 staff including reasons for sickness absence and information about disciplinary matters. It also held some details about 29 residents including their date of birth, mental and physical health and ‘do not resuscitate’ status.

Ken Macdonald, Head of ICO Regions, said the nursing home had put its employees and residents at risk by failing to follow basic procedures to properly manage and look … Read More »


Care homes use online nutrition service in Northern Ireland

Posted on March 29th, by geoff in Caring Times. Comments Off on Care homes use online nutrition service in Northern Ireland

A health and social care trust in Northern Ireland has commissioned a digital nutrition monitoring and advice service now being used by 14 care homes in the province.

The service, Health Call, has been commissioned by the Southern Health and Social Care Trust in Northern Ireland is said to allow a closer collaboration across the NHS and care homes through a secure web-based portal. Undernourished residents are closely monitored every one to two weeks by care home staff, who input the patient’s weight, appetite, and compliance to oral nutritional supplements (ONS) onto an online portal.

If any of the patient’s data falls outside of their pre-set personal parameters, a member of the dietetic team is alerted and will contact the care home to provide dietary advice. Previously the dietitian visited every patient every six weeks.

“The automated system offers great support to the … Read More »


JRF Kennedy report: care homes need to be brought in from the cold

Posted on October 29th, by geoff in Caring Times. Comments Off on JRF Kennedy report: care homes need to be brought in from the cold

Caring Times Latest

An inquiry into the state of the care home sector for the Joseph Rowntree Foundation (JRF) calls for sweeping change to ‘inject humanity’ back into care homes, with personal relationships put at the heart of how they are run and regulated.

The call comes following a year-long personal inquiry by John Kennedy, Director of Care Services at JRF and care provider the Joseph Rowntree Housing Trust (JRHT), who has 30 years’ experience working in care homes. Mr Kennedy says that, with more of us living longer and our care needs changing, care homes should be declared ‘a sector of national strategic importance’ by the country, which cares for 400,000 people and employs more than 1 million people.

The inquiry argues human relationships and caring needs to be central to the system and the sector – replacing the impersonal and insecure … Read More »


Care home managers should work more closely with us, say financial advisors

Posted on September 24th, by geoff in Caring Times. Comments Off on Care home managers should work more closely with us, say financial advisors

Caring Times Latest

All financial advisers who specialise in the elderly care sector say they believe care home managers should work more closely with financial advisers. In a poll of more than 100 financial advisers conducted by specialist long term care advice body Symponia, all those questioned said care homes should work more closely with financial advisers.

Ninety-six percents agreed that care home managers did not always appreciate how important it was for them to engage with financial advisers. In light of this, 90% showed support for Symponia to create a simple and recognised pathway for care home managers to follow. Janet Davies, managing director and joint founder of Symponia , said many care home managers appreciated fully that all privately funded residents should seek advice and had forged relationships with their own local, or preferred advisers, but this approach was not … Read More »



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