Tag: Marketing


Families say social care services have got worse

Posted on February 14th, by geoff in Caring Times. Comments Off on Families say social care services have got worse

UK families say care services for children and older people have got worse in the last five years, but reserve their harshest criticism for care of older people, particularly homecare services, according to reviews reported to Good Care Guide.

More than 40% of reviews of homecare agencies in 2016 rated them as poor or bad for quality of service and for value for money Based on an analysis of 9,000 reviews left by families on the Good Care Guide website, the latest research shows:

In 2012, 22.7% of homecare agencies were rated poor or bad for quality of service by older people and their families. By 2016 this had almost doubled to 41.6% of homecare services getting poor or bad reviews. The percentage of reviews rating homecare agencies as poor or bad for value for money rose from 23.4% in 2012 to … Read More »


Sense launches new housing services strategy

Posted on October 26th, by geoff in CT Extra. Comments Off on Sense launches new housing services strategy

Caring Times, November 2016

The national disability charity, Sense, has launched its new strategy for delivering housing services, designed to enable more people with complex needs to live independently. It happened on the same day the charity unveils a “refreshed” brand identity, including a new logo and strapline, to reflect the breadth of the people it now supports. The charity hopes the changes will help it to achieve the ambitious goals set out in its three-year strategy launched earlier in the year.

 Sense has announced that it’s adopting a new approach to delivering accommodation services. Cost-effective supported living schemes, designed in conjunction with commissioners, families and service users, will be developed in key-priority areas across the country over the next few years. Sense’s expertise in communication will remain at the heart of its service delivery, with staff trained to know the right methods to … Read More »


Care Home Open Day grows in popularity

Posted on July 23rd, by geoff in Caring Times. Comments Off on Care Home Open Day grows in popularity

Caring Times Latest

Organisers say this year’s Care Home Open Day event, on Friday, June 19th, proved even more popular than ever, with more and more care homes signing up to take part across the world and more and more visitors turning up at care homes in their area.

With an extra 834 homes joining in for 2015, and creating a “Twitter Storm” across social media, more than 4,000 care homes across the globe collectively opened their doors to welcome in visitors and create long-term connections with their local communities.

This year’s themes of The Arts & Valuing Staff, really engaged local people, residents, their friends and families, as well as many local schools and other organisations, and encouraged them to get involved and come up with some fantastic ways to be creative and showcase their dedicated staff, who provide great care day-in … Read More »


Guidance issued on displaying ratings

Posted on March 12th, by geoff in Caring Times. Comments Off on Guidance issued on displaying ratings

Caring Times Latest

Guidance issued on displaying ratings Final guidance has been issued by the Care Quality Commission (CQC) on how care providers should display their performance ratings determined by the regulator.

CQC has developed a suite of posters that will be automatically generated through the regulator’s website for all care services that receive a CQC rating to download, print and display.

CQC chief executive David Behan said people could expect to start seeing performance ratings on provider websites as well as across premises, public entrances and waiting areas of care services from 1st April.

“We know that our ratings are an important source of information to support people’s choice of service,” said Mr Behan.

“The aim of this new requirement is all about helping to achieve better awareness and greater transparency for members of the public about which care services are Outstanding, Good, Require … Read More »


Care Home Open Day – 19th June

Posted on January 31st, by geoff in Caring Times. Comments Off on Care Home Open Day – 19th June

Caring Times Latest

For the third year running, Care Home Open Day will take place this year on 19th June 2015, promoting the themes of “The Arts and Valuing Staff”.

Supported by a group of leading care providers, associations, charities and care regulators, Care Home Open Day aims to reinforce the connections care homes have across their local communities, as well as challenging misconceptions about residential care and showcasing the excellent services that are at the heart of communities across the UK.

Care England chief executive Professor Martin Green said the previous two Care Home Open Days had been a great success and the event was growing year-on-year, with more care homes signing up to take part each time.

“Care Home Open Day is an important event to participate in,” said Prof. Green.

“It is a great opportunity for the public to see the range … Read More »


HC-One sponsors Silver Line charity

Posted on September 26th, by geoff in CT Extra. Comments Off on HC-One sponsors Silver Line charity

Caring Times, October 2014

HC-One, the third largest care home provider in the UK, has become a sponsor of the Silver Line charity, which supports older people.

HC-One is the charity’s only founding partner from the care sector to engage in this endeavour to provide relevant and meaningful support at a national level. HC-One’s chairman, Dr Chai Patel, has a long history of philanthropy and he has imbued this charitable spirit into HC-One’s philosophy and donating £150,000 to The Silver Line.

The Silver Line was launched by Esther Rantzen in November 2012, with the slogan “No question too big, no problem too small, no need to be alone.” It is a free confidential helpline for older people – the Silver Generation – providing them with information, friendship and advice delivering a 24-hour helpline, open every day of the year.

The charity also connects callers … Read More »


Families help to run dementia bistro

Posted on September 12th, by geoff in Caring Times. Comments Off on Families help to run dementia bistro

Families and friends of those people with dementia are helping to run their own special bistro at a care home to share advice on the issues surrounding the disease after the bistro was opened by a campaigner.

‘Tea for Two’ was opened at Birch Green Care Home in Skelmersdale, Lancashire, by author and campaigner Ian Donaghy, who wrote the book Dear Dementia: The Laughter and Tears to help share information on dementia for those interested in learning more.

The bistro has been so popular that family members of people with dementia have stepped in to help run it, along with a small shop selling useful items and bric-a-brac. Birch Green general manager Carol Nickeas said that, by creating the relaxing bistro environment, the home was helping families of those people with dementia share their experience and gather information on the disease and … Read More »


It Ain’t Necessarily So – 19: Will care home ratings work for residents and relatives?

Posted on August 27th, by geoff in CT Extra. Comments Off on It Ain’t Necessarily So – 19: Will care home ratings work for residents and relatives?

with JOHN BURTON

The foremost reason given by the Care Quality Commission for reintroducing care home ratings is that it will help prospective residents and their relatives to choose a home that best suits them. The regulator will grade the home on a scale from “inadequate”, to “requires improvement”, to “good” and to “outstanding”. The “star” ratings that the former regulator, the Commission for Social Care Inspection (CSCI), introduced and CQC continued with for a year, weren’t considered suitable although they were roughly the same as the new ratings. Stars had the advantage for residents and relatives that they are the common currency of quality.

Using – admittedly, carefully chosen – words for ratings has its problems. All the words except “good” are ambiguous. Surely an “inadequate” home “requires improvement”? And “outstanding” means remarkably different from the rest, and that could be … Read More »


Anchor launches ‘Grey Matters’ campaign

Posted on August 12th, by geoff in Caring Times. Comments Off on Anchor launches ‘Grey Matters’ campaign

Caring Times Latest

Research commissioned by older people’s charity, Anchor, has found that half of Britain’s over-55 population have thought about care options for later life, with nearly one in ten (8%) believing they are too young to think about the subject and one in five (20%) saying they don’t want to think about the possibility of needing care.

The publication of the study has coincided with Anchor’s launch of its ‘grey Matters’ campaign (www.Anchor.org.uk/GreyMatters) which aims to encourage people to have a conversation about their care and retirement options.

The study also asked people who they would trust to make a decision on their behalf about care in later life, with most over-55s putting their trust in their children (58%) or a partner (54%) but nearly two thirds of over 55s (62%) who would trust someone else to make care decisions for … Read More »


HC-One sponsors Silver Line charity

Posted on August 11th, by geoff in Caring Times. Comments Off on HC-One sponsors Silver Line charity

Caring Times Latest

HC-One, the third largest care home provider in the UK, has become a sponsor of the Silver Line charity, which supports older people. HC-One is the charity’s only founding partner from the care sector to engage in this endeavour to provide relevant and meaningful support at a national level.

HC-One’s chairman, Dr Chai Patel, has a long history of philanthropy and he has imbued this charitable spirit into HC-One’s philosophy and donating £150,000 to The Silver Line.

The Silver Line was launched by Esther Rantzen in November 2012, with the slogan “No question too big, no problem too small, no need to be alone.” It is a free confidential helpline for older people – the Silver Generation – providing them with information, friendship and advice delivering a 24-hour helpline, open every day of the year.

The charity also connects callers to … Read More »



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