Now in its sixth year, the 2017/18 Your Care Rating survey achieved its highest ever response rate of 40.5% for its Residents’ Survey, up from 35% in its first year of publication in 2013. The Family and Friends’ Survey also achieved a high response rate, of 48%. The Residents’ Survey received more than 16,500 responses from 820 care homes while over 12,000 questionnaires from 686 homes were completed for the Family and Friends’ Survey.
Conducted by independent market research organisation Ipsos MORI, the Your Care Rating surveys produce an Overall Performance Rating (OPR) out of 1000, and across all participating homes. For 2017/18, the overall result was an average score of 878 for the Residents’ Survey and 836 for the Family and Friends’ Survey. Your Care Rating founding director Mel Knight said the care home sector was all too often perceived … Read More »
Once again care homes are planning to celebrate connections with their local communities. After a successful day of celebrating great care across the UK on Care Home Open Day 2017, with more than 2,568 care homes taking part, this year’s event is on the Saturday, 21 April.
Professor Martin Green, chief executive of Care England, said that, with Care Home Open Day’s emphasis on the importance of connecting with local communities, developing lasting relationships and encouraging intergenerational rapport, the theme for this year would be ‘Linking Communities’.
“In this day and age, care homes can and should be the hub of the community,” said Prof. Green.
“We at Care England are keen to support Care Home Open Day 2018 as a means of celebrating the links our members have with their wider communities. We encourage everyone to get involved to make it a … Read More »
Caring Times, March 2018
Following an independent review of the care sector, the country’s official Consumer Association ‘Which?’ has named Greensleeves Care the best third sector care provider in their February edition. The authoritative guide is entitled “Finding a way through the broken care system” and was published in mid-January.
Greensleeves Care, a national care charity providing residential, dementia and nursing care, is also named the Best Care Provider in two regions; East of England and the South East. The findings are based on the inspection ratings of the care regulator, Care Quality Commission (CQC). 95% of Greensleeves Care’s 20 homes are rated Outstanding or Good, significantly outperforming the CQC’s benchmark data where one in four homes is rated as Requires Improvement or Inadequate.
As a dynamic and growing care charity, Greensleeves Care places a strong emphasis on innovation and quality improvement which … Read More »
The CareTech Foundation, a grant-making corporate charitable foundation, announced significant grants and collaborative support for its first three strategic partners at the Houses of Parliament in early February.
Founded by CareTech Holdings plc, a major provider of social care services, supporting adults and children with a wide range of complex needs in more than 260 specialist services across the UK, the foundation was launched in December and has already made a number of small grants nominated by CareTech staff. The event at Westminster announced three major beneficiaries – the childrens’ charity Barnados, the British Asian Trust (BAT), which tackles poverty across South Asia and kills for Care, which supports the adult social care workforce in England, to attract more talented people with the right values to work in the sector.
A specific aim of the CareTech Foundation’s donations and working relationships is … Read More »
Major provider Four Seasons Health Care has appointed outsourced customer contact specialist Echo Managed Services to manage and develop its dedicated enquiry line for prospective customers.
Echo will provide a centralised service for Four Seasons Health Care, handling new customer enquiries for nearly 200 care homes across the portfolio, with the aim of providing an informative and consistent level of service to prospective customers and their families.
Echo first started working with Four Seasons as a bureau service in May 2016, fielding the sales enquiry calls for 34 of its care homes across the UK. After a successful five month period, the service expanded to 109 homes.
Under the new service, a centralised team of specially trained advisors at Echo will now be the first port of call for Four Season’s prospective new customers.
Echo’s advisors have been trained to provide empathetic, personal, and … Read More »
‘System is unsustainable without extra funding’
At the end of November the Competition and Markets Authority (CMA) published its final findings following an extensive review of whether the care homes sector is working well for older people and their families.
The CMA’s headline finding is that the current system for providing care is not sustainable without additional funding, with the CMA’s financial analysis of the sector identifying a funding shortfall of £1bn a year across the UK because councils are paying fee rates for the residents they fund which are below the costs care homes incur. This has led to care homes propping up their finances by charging higher prices to those who pay for their own care (self-funders). On average, self-funders’ fees (c.£44,000 per year) are around 40% higher than those paid by councils.
The CMA report says that, beyond the challenges … Read More »
Research by Which? has found that almost half of people (48%) who had arranged care for themselves or a loved one said there weren’t any places in at least one of the local care homes they considered.
The Which? survey asked people who had arranged care for themselves or a loved one in the past 12 months to share their experiences of the care sector and found that a lack of good local places meant many people were staying in, or moving loved ones into, care homes they weren’t satisfied with, with almost one in five people (17%) saying they settled for a care home they had reservations about.
A similar number (16%) ended up opting for a home away from friends and family. Commenting on the Which? research, Alzheimer’s Society senior policy officer Dominic Carter said the findings echoed what the … Read More »
Caring Times, November 2017
Home Meadow care home in Toft near Cambridge has launched ‘Dance for Parkinson’s’ classes in an effort to provide a new form of exercise for people living with the condition.
The home, part of the Healthcare Homes Group, supports residents with a range of conditions including Parkinson’s and dementia.
The fortnightly sessions are open to residents and members of the community and are led by local community dance practitioner, Paula Hain, who has years of experience in dance for a range of groups and who already runs dance and activity sessions at the home.
Caring Times, October 2017
An online marketplace, the ‘Care Co-Operative (www.care-co-operative.co.uk) has been launched with the dual aim of enabling families to find care home places for their loved ones, and to help care homes boost their occupancy.
Founder and director Joan Mansfield said the Care Co-Operative had a rapidly growing membership of both care providers and self funding care seekers,consequent to recent national press and TV coverage.
“Self-funding service users and their families can join the Care Co-Operative as a member and find care services which are prepared to acknowledge the value that they, as self-funding service users, bring to their business by offering them a small discount on the service’s full fee,” said Ms Mansfield.
“The care service can choose the level of discount they offer, but in any case they will likely receive much more than a local authority pays.
“As well … Read More »
Two care homes in Norfolk have launched new services to encourage older members of the community to join their staff and residents for activities, entertainment and meals. Olive House in Newton Flotman and Bilney Hall near Dereham offer day care services and ‘friendship lunches’ and are encouraging anyone to attend.
The homes, which are part of the Healthcare Homes Group, provide residential services, including specialist dementia care and are looking to widen the reach of their care expertise to help more people. The day care services give individuals access to the communal areas at the homes throughout the day, with food and drink also provided, and friendship lunches offer a free opportunity to come and enjoy lunch at the homes, socialising with residents and taking part in the day’s activities.
Lisa Brown, regional manager (Norfolk) for Healthcare Homes, said full assessments could … Read More »