Understanding how care homes work (there’s more to this than meets the eye)

Posted on November 1st, by editor in Caring Times. No Comments

It’s 8.30am and I’m standing outside a care home waiting to be let in. I’ve rung the bell a couple of times and, after about two minutes, there’s still no answer. A variety of thoughts are going through my head: “I know this isn’t a good time to call, but I couldn’t come at any other time;” and “I wonder if they’re too busy to answer the bell or is it that they can’t be bothered? Either way I’m probably not going to get a very warm reception”. The door opens, and a woman stands silently waiting for me to tell her why I should be allowed in. I explain who I’ve come to see and she lets me in, but hurries off, pointing in the opposite direction and saying something incomprehensible about ” . . . she’s down there on Primrose”. Almost exactly the same situation in another home is a very different experience. Yes, I wait, and similar thoughts go through my mind. However, when the door is opened, the member of staff apologises for the delay and explains that everyone was very busy. She smiles and welcomes me. Pleasa

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