Ways to reward staff

Posted on September 1st, by editor in Caring Times. No Comments

As I have said throughout this series, good customer service initiatives lead to satisfied residents, impressed visitors, and happier employees. One of the most critical steps a long term care manager can take is to reward workers when they show dedication to customer service efforts. Noting employees’ commitment to their customers helps reinforce their service-oriented behaviour. Rewards also let others know that service excellence is a care home’s gold standard that everyone should strive to meet. One way to start rewarding people is through a term I use called “take five for service”. Managers ask employees to dedicate five minutes of their time each day or each week to a customer service goal and in return receive an incentive for meeting that goal. Here’s an example: suppose one customer service goal is for workers to dress professionally, yet some employees show up to work looking dishevelled or wearing outrageous amounts of make-up. In response, staff might be asked to come to a quick group meeting to

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