Which? report makes us question regulator’s performance
A covert operation by Which? magazine has shown what happens wehn inspectors don’t inspect, says JOHN BURTON
‘Inadequate food, unclean and unsafe environments and understimulated and inactive residents.’ These are just some of the gloomy realities that three actors living as residents in four randomly selected care homes experienced when they investigated care homes for Which? magazine.
When Which? put their findings to CQC they got the standard anodyne response: ‘The evidence . . . describes care that falls below what people using social care services have a right to expect . . . CQC listens to the views and experience of people who use services and look at what data tells us in order to identify possible risks, then reviews and inspects services. Seeing for ourselves what’s going on in care homes is a key part of our regulatory regime . . . ‘
Arguably, Which? was doing CQC’s job. “Seeing for ourselves” appears to be a very small part of the CQC regime. In two homes hygiene, health and