Your care home: is it up to standard?
Who are the best judges of whether standards are met or not? Inspectors? Managers? Staff? No, the residents and relatives are the best judges of standards in care homes, but until now they have had to read the National Minimum Standards (NMS) if they wanted to know what the official standards were.
The NMS are generally well written and relevant. They cover all the important areas of care and they are still serviceable after six years of use. However, they were not written primarily for residents and relatives; they were written for proprietors and managers