‘Your Care Rating’ survey delivers positive results
Caring Times, March 2013
In the absence of a quality yardstick since the Care Quality Commission abandoned its quality star ratings system in 2010, an independent survey organised by care providers shows that older people across the UK rate highly the care homes they are living in.
Ipsos MORI has published the report for the 2012 Your Care Rating Survey. The report sets out the development of Your Care Rating and the results from the trial survey, conducted in Autumn 2012. These results show that residents’ opinions of most care homes are positive.
Baroness Sally Greengross, co-chair of the All-Party Parliamentary Group on Ageing and Older People, welcomed the report, saying that giving a clear picture of the care provided in care homes had never been more important.
“Your Care Rating intends to make sure that residents themselves have a strong voice in evaluating their own care, giving feedback to providers in a safe, confidential way and identifying the areas where improvements can be made,” said Baroness Greengross.
“Your Care Rating ensures residents have a say, adding a direct, personal perspective to the information already available on the way individual homes comply with essential care standards.”
Ipsos MORI chief executive Ben Page said he looked forward to working with Your Care Rating to conduct the survey out on a much bigger scale this year.
“This new study gives robust information about how residents themselves perceive standards of residential care in the UK, and we hope can be part of changes to drive up standards,” said Mr Page.
“Ipsos MORI’s work in 2012 for Your Care Rating developed the first standard set of questions to be used in a consistent way across the care sector, giving residents the opportunity to be heard and prospective customers good information on which to base their care decisions.”
Involving people with dementia
The survey recognises the importance of evaluating whether residents would recommend their home and includes a question aligned to the ‘Friends and Family’ test increasingly being used in health services.
Work on how best to involve people living with dementia will be undertaken. Participation in the next survey in September is open to all residential care providers, regardless of size. Douglas Quinn, chairman of specialist care development and construction partners Castleoak, said: “This is just the beginning. The real work starts now. A survey covering 100,000 places – more than a fifth of total residential places in the UK – is an ambitious but hugely worthwhile target, and I would urge all care home providers to participate and contribute to both quality and transparency across the sector.”
A total of 13 national and regional organisations have signed up to the initiative, including those from the for-profit and not-for-profit sectors. They are Anchor, Avante Partnership, Barchester Healthcare, Borough Care, Care UK, Community Integrated Care, Coverage Care, The Fremantle Trust, Greensleeves Homes Trust, Guinness Care and Support, HC-One Limited, Methodist Homes and The Orders of St John Care Trust. n For more information go to www.yourcarerating.org
Care providers representing more than 45,000 residents in over 850 care homes have participated in the trial survey . Nearly 14,000 responses, from 791 care homes, were received. The report shows that:
– 96% of participants are satisfied with the overall standard of their care home, with more than three in five (62%) very satisfied;
– 92% of participants agree they are happy living at their care home, with 3% disagreeing;
– While 97% of residents agree that staff at their care home treat them with kindness, dignity and respect, a lower proportion (86%) agree that staff always have time to talk to them, with 8% disagreeing; and
– There is room for improvement in how much say residents have in how care is provided, with a lower proportion of participants (83%) agreeing that they have a real say in how staff provide care and support.