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Guides launched to help providers deal with complaints

Posted on July 20th, by geoff in Caring Times. No Comments

Councils and care providers are being encouraged to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services.]

Launched this week by the Local Government and Social Care Ombudsman and Healthwatch England, the ‘single complaints statement’ has been drafted to help adult social care providers set out what service users, their families and representatives can expect when making a complaint.

Alongside the complaints statement, a second document has been launched, aimed at service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.

Local Government and Social Care Ombudsman Michael King said he wanted to encourage all service providers – whether independent or council run – to adopt the single complaints statements into their own complaints policies, and highlight them in any information they give to … Read More »


Three Peaks Challenge raises more than £20k for Care Workers Charity

Posted on July 19th, by geoff in Caring Times. Comments Off on Three Peaks Challenge raises more than £20k for Care Workers Charity

On Friday 13th July, five of the Countrywide team took on the Yorkshire Three Peaks Challenge to raise money for their chosen charity; The Care Workers Charity.

The charity raises funds to support care workers in financial hardship. As one of their dedicated sponsors, Countrywide Healthcare relished the opportunity to take on such a difficult challenge to help raise money and awareness for their cause.

The Yorkshire Three Peaks Challenge which includes Ingleborough, Pen-y-Ghent and Whernside is 24 miles and 5,200ft of ascent, which is no easy task. The British weather made things even more difficult as it rained for the duration of the challenge. From misty peak to peak, the views over the Yorkshire Dales were still spectacular. With the support of each other and fellow walkers, the team made it to the finish line. Overall, the event has so far … Read More »


East Midlands care group contributes more than £5.5m to local economy

Posted on July 18th, by geoff in Caring Times. Comments Off on East Midlands care group contributes more than £5.5m to local economy

A family business which owns and operates five care homes across the East Midlands has released figures

supporting a recent report commissioned by Skills for Care and Development about care homes’ contribution to local economies.

The report showed that adult social care employers contribute £46.2bn to the UK economy. For the 2017/18 financial year, Milford Care contributed just over £5m in total gross payroll costs for all their homes.

Milford Care has five care homes across Derbyshire and Nottinghamshire, with a sixth set to open later this year, further highlighting the success of the sector and providing even more job opportunities in the area.

“The care sector does a lot for our economy and it is positive news that this is being recognised.” said Milford Care director Pierre Falleth.

“These positive stories are important as there are too many negative stories out there. As a … Read More »





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