A question of relationships

Posted on February 1st, by editor in Caring Times. No Comments

It’s now a year since the Commission for Social Care Inspection (CSCI) took over from the National Care Standards Commission (NCSC). The outlook is promising. I believe CSCI is moving in the right direction. Evidence of change on the ground matches the policy statements from the top. CSCI have been honest, generous and positive in accepting that they have got it wrong, and I have some confidence in their resolve to put it right. (If you haven’t already done so, do read “Inspecting for Better Lives” www.csci.gov.uk) Inspectors are spending more time with residents, and less checking paperwork in the office. They are concentrating on the standards that they consider most important and relevant for the particular care home they are inspecting. They are using their discretion and judgement, and are focusing on outcomes – the results for residents. Good. However, there is still some poor practice. Here are some recent examples: # heavy handed, inflexible demands; # abusive intrusion into residents’ private space w

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