A team approach to training

Posted on July 1st, by editor in Caring Times. No Comments

Imagine a football team that never practices before games. Eventually, without practice, even a great squad will start to show signs of weakness and the losses will pile up. A similar problem can occur in care homes, when the various employees who make up “the team” don’t spend time honing their customer service skills through training. Just like a coach will enforce practice regimens, long term care managers must advocate training for all workers. Of course, this means managers must be committed to customer service. From where I stand, buy-in by top management is actually one of the most important issues to tackle immediately. Why is that? Because most of us look at education and professional development as a burden. Mention the words “mandatory training” to many employees and you will soon hear grumbles. However, employees are more likely to embrace that training if the message comes from the manager’s office that the effort is a priority. I think one of the most effective ways to emphasise this priority is

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