‘But you have got to be involved Mrs Jones, the inspector says so’

Posted on September 1st, by editor in Caring Times. No Comments

How should a care home manager respond, asks MARTIN WIGG, when residents and relatives refuse to comply with the regulator’s requirements?

The ‘tick’ box mentality of regulation makes no contribution to the development of quality care because it can not the comprehend wishes and aspirations of real people beyond the grid line of a box.

One can only hope that Baroness Young, chair and Cynthia Bower, chief executive of the Care Quality Commission can see beyond the parameters of the boxes to the real people – to Fred, who told me the other day that he wanted to get up at 6am, despite the fact that it said on his care plan in a ‘box’ that he preferred to get up at 7.30am. Should the home get ‘mar

Comments are closed.

Latest blog posts

The NHS and all that jazz

By Caring Times editor GEOFF HODGSON

Last week the National Health Service marked its 70th anniversary. The irony is that, when this all too human institution...

The bland leaving the bland?

By guest blogger JEF SMITH

The headline for an interview which Sir David Behan, the Care Quality Commission’s departing chief executive, gave to The Guardian...

IT comes to CQC

By guest blogger JOHN BURTON

This month, IT is coming to CQC in person. David Behan is leaving, and DB’s replacement is IT, Ian Trenholm...