Commissioning for outcomes – technology can help facilitate an integrated approach

Posted on June 1st, by editor in Caring Times. No Comments

|By Kevin Sparks, chief executive, TCO Software| As individual care plans become more complex, and attempts to integrate the multiple parties involved become strategically important, there is a real dilemma in matching the demand for ultimate flexibility in individual care plans with the business need of the providers to optimise the use of their resources in their organisations. As soon as resource optimisation becomes compromised, costs go up. Arrangements that are convenient for the client are not always operationally efficient for the provider. At a recent seminar discussing “Commissioning for outcomes”, there was a strong feeling that the detailed working out of the care plan should be left to the provider to work with the individual clients to agree the most appropriate arrangements. The idea is that the purchasing authority sets the objectives and commissions and monitors the outcomes, and the provider designs how best to deliver the service to achieve those outcomes. This is a super idea in theory as

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