CQC ratings – a seasonal shift?

Posted on August 28th, by geoff in Caring Times, CT blog. 1 Comment

By guest blogger ANNE SMITH

I want to offer a thought on the adverse affect summer holidays can have on the CQC rating if care homes are inspected over this period.

Having inspected and been inspected over the summer holidays, it seems to me that this holiday period can seriously affect a care home’s CQC rating. Even a home with good annual leave management only needs a few extra staff absences. A leaver or two and some staff sickness can render it short of staff and/or left exposed to the inconsistent supply of agency staff, both in terms of quantity and quality.

Outcomes can become poorer as a result. If inspectors visit, they may learn of longer waiting times for care, resident and staff reports of staff shortages and perhaps a lesser standard of cleanliness. The scores on the doors can be slowly chipped away resulting in poorer CQC ratings in Safe and inevitably Well Led KLOEs.

Luckier are the homes that get inspected outside of the summer holidays.

  • The CT Blog is written in a personal capacity – comments and opinions expressed are not necessarily endorsed or supported by Caring Times.

One response to “CQC ratings – a seasonal shift?”

  1. John Burton says:

    This is an important point. It would take many hours of detailed research to substantiate – or not. However, CQC could call up the figures in moments, so I think you should ask them, and, if they refuse to answer, follow up with a FOI (Freedom of Information) request.
    The issue also draws attention to the shortcomings of CQC’s whole approach of measurement rather than discernment and judgement, which is itself dictated by their misguided attachment to ratings.
    Even the best homes occasionally suffer from shortage of staff on duty, and it’s how the home handles the situation that shows how resilient and adaptable the home is. We all know that simple numbers of staff on duty isn’t the point.

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