CQC to publish information about the use of camera surveillance in care homes
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The Care Quality Commission (CQC) has agreed in principle to publish information for care providers, as well as for people who use services and their loved ones, about the use of covert or overt camera surveillance to monitor care.
Over the last year, CQC has sought views from people who use services, carers, providers, staff and other partners about the use of surveillance cameras. CQC’s Board members have approved the information to be included in the final documents but have asked that the information for the public be written in a more accessible way.
The CQC’s chief inspector of adult social care Andrea Sutcliffe said the information published for providers made clear the issues the CQC expects providers to take into account – for example, consulting with people using the services and staff – if they are considering installing hidden or public cameras.
“I hope the information we will publish for the public will help them make the right decisions in difficult circumstances and I look forward to making sure that this information is written in a way that is most useful for them,” said Ms Sutcliffe.
“I am clear that any form of surveillance cannot be seen as the only way to ensure people are receiving safe, high-quality and compassionate care. We need enough staff, properly trained and supported who really care to ensure people get the services they have every right to expect.”