Encore responds to NAO report on social care workforce

Posted on February 28th, by geoff in Caring Times. Comments Off on Encore responds to NAO report on social care workforce

Encore Care Homes, who manage three care homes in Dorset and Hampshire, have responded to a recent report by the National Audit Office (NAO) on the social care workforce, pointing out that Encore at least is one provider who can demonstrate how much it values its staff.

The NAO report said low rates of pay and workload pressures meant some care services were struggling to recruit new team members but Encore says it offers staff above average wages and a range of shifts which cater to each individual’s lifestyle and commitments.

Encore’s employees receive an hourly rate which is above the national average wage for care workers. Senior healthcare assistants at Encore can earn up to £9.74 an hour depending on NVQ qualifications.

Staff with no NVQ qualification can earn up to £8.05 per hour, which is over the national minimum wage.

“Encore prides itself on offering a range of shifts of various lengths which cover mornings, afternoons, evenings and nights,” said Kavita Brown, head of people at Encore.

“This means every employee has the freedom to choose which shifts work best for them in order to suit their lifestyle and personal commitments.”

Encore uses its own dependency algorithm which nurses regularly update in each home to ensure that staff are hired based on each resident’s needs, as opposed to the number of residents in each home.

This allows residents to receive the right level of care and attention which they require, while ensuring staff are responsible for the amount of residents which they feel comfortable caring for. The current ratio of care worker to resident is 1:4.

“We invest in our employees by ensuring that all staff receive regular training to allow continuous development and provision of the very highest standard of care to residents,” said Kavita.

“Team members are also encouraged to develop their skillset and therefore progress in their role.

“Each new starter is provided with a bespoke and certificated personal development plan which ensures every employee feels nurtured in their role. We believe that if our teams are happy, this will filter throughout the entire home, and assure our residents are also happy.”

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