Joined-up services for older people
Older people want a modern and joined-up benefit service that fully meets their needs, says a report published last month by the Department of Social Services. The research found that older people want: New, local joined up services including health, social services and voluntary groups. To be on first name terms with a single, friendly and knowledgeable contact who acts on their behalf during a claim. Different ways of providing help to different people – using roadshows, telephone advice lines, home visits or new IT. Details of the report Modernising Service Delivery, in _Homecare Professional_ March 2001 issue.