Let the whistle blow

Posted on November 1st, by editor in Caring Times. No Comments


I write this article as a follow-up to the hugely informative article ‘Looking after Your Reputation’ by Paul Brennan _(CT, October 2009)_ in which he wrote: ‘reputation and strategy is set at the top of an organisation, reputation can take years to build yet be destroyed by one or two people in moments’.

Using an outsourced whistleblowing provider as part of a successful operations risk management policy in care homes is a largely untapped method of ‘looking after your reputation’.

Malpractice in the workplace impacts on not only reputation but profitability, staff morale, recruitment, retention and organisation credibility.   In the past, many organisations’ approach to information from employees was similar to that of consumers, i.e. that they were troublesome, untrustworthy complainants.

This is a mistake because not only is the intelligence from employees real-time and readily accessible, it enables an organisation to rectify a potential problem before it causes

Comments are closed.

Latest blog posts

Look East old chap

By Caring Times editor GEOFF HODGSON

A certain amount of self-regard is no bad thing, but I can’t say the same about those, usually younger, people...

The flowers that bloom in the Spring

By Caring Times editor GEOFF HODGSON

We spent the long weekend just gone mainly in our garden and on our allotment, planting, pruning, weeding, watering and...

Running to stand still

By Caring Times editor GEOFF HODGSON

Last week, in giving evidence to the – wait for it – Housing, Communities and Local Government Committee and the...