Minister will consider the establishment of an independent complaints body


Posted on May 1st, by editor in Caring Times. No Comments

In the wake of A BBC Radio 4 File On Four programme, in which the Commission for Social Care Inspection (CSCI) was criticised for failing to investigate a relative’s complaint about the care his 96-year-old grandmother was receiving, care services minister Ivan Lewis has said he will look at establishing an independent complaints agency to take on the role of investigating specific complaints.

“Regulation and inspection is not the same as dealing with complaints,” Mr Lewis told the BBC, echoing the CSCI’s business director for inspec





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