Partnership in homecare monitoring

Posted on February 1st, by editor in Caring Times. No Comments

In July 1997, Dumfries and Galloway Home Care Services chose to purchase the Coldharbour Systems Domiciliary Care software package, in response to the purchaser/provider split taking place within social services. The need for a robust information system was overwhelming. Dumfries is a large, rural county with a high volume of service delivery. Any system would have to administer service delivery across multiple locations, to 1400 clients, by 470 carers, resulting in 22,500 units of service being carried out each week. The Coldharbour software appeared the most capable of meeting such needs. “The following three years saw the successful implementation of the system across the whole region and Coldharbour were always on hand to offer fast and efficient support when required,” says the company. Apart from the need to match carers to clients and pay comecarers, the information generated by the system is said to be invaluable in monitoring business levels. Speedy and accurate management information is vital. The p

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