Person-centre care; whatever else?
When I told a colleague I was writing an article about person-centred care, he asked what other forms of care there could possibly be. Do we speak of fitness-oriented gyms or food-focused restaurants? Well, no. But on the other hand, institutions do have a perverse tendency to drift into giving priority to interests other than those they were ostensibly set up to serve. Can one describe everything hospitals do â€“ removing full plates from patients’ bedsides without asking why they haven’t eaten anything, discharging older people without care plans, moving-on post-operative cases after hip replacements without arranging physiotherapy â€“ as patient-centred? Nor was Fawlty Towers a guest-centred hotel! Care homes sometimes suffer similarly. At one home, in the course of a discussion about social activities, the owner told me of his irritation that none of the residents had turned up for an expensive fireworks display he had organised for Guy Fawkes Night; he had not, he conceded, consulted them in advance,