Regulator’s ‘bureaucratic delays’ draw fire from nursing home group
Bureaucratic delays by the Care Quality Commission (CQC) have drawn strong criticism from the Registered Nursing Home Association (RNHA) which says the regulator has failed to complete even the most basic administrative tasks in a timely and efficient manner.
According to the RNHA, many nursing homes have not yet been given their registration certificates, despite having gone through all the stages of the full registration process before the start of October last year. Hundreds of nursing homes have also been wrongly reported as not having registered managers in post.
Describing the CQC’s performance as ‘well below par’ since it took over the regulatory functions of three predecessor organisations, RNHA chief executive Frank Ursell said it was “difficult to have confidence in a regulator that, on the one hand, is so critical of the sector it is supposed to be regulating and, on the other, is so deficient in its own backyard