Relatives remain unhappy with CSCI investigation after settling out of court

Posted on October 1st, by editor in Caring Times. No Comments

A family has won an out-of-court settlement from a care home over the treatment of an elderly relative, despite an investigation by the Comission for Social Care Inspection (CSCI) saying that the treatment had been adequate. Bill Williams, 78, had developed gangrene while he was a resident of the Norman Hudson nursing home in Lockwood, Huddersfield, owned by Park Homes UK Ltd. Mr Williams’ family argued that the infection which led to the gangrene should have been discovered and treated by staff. Following the family’s complaints the CSCI investigated but found the care to have been adequate. Still unhappy the family began legal action with the help of the charity Action on Elder Abuse. The result has now been a £12,500 out-of-court settlement although Park Homes denies any responsibility. Mr Williams’ daughter Bronwyn said the triumph was bitter-sweet as her father had now died, and that she was angry with the CSCI which, she believed, had carried out an inadequate investigation of the family’s comp

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