Residents are more and more satisfied, says BUPA
New figures from BUPA’s independent annual survey of people living in its care homes, and their families, show that more and more of them are pleased with the facilities, cleanliness, activities and care that are being provided.
According to the survey more relatives and residents are rating their BUPA care home as ‘excellent’ than before. Overall, 93% of relatives said the home was ‘excellent, very good or good’. The figure is echoed by residents, 94% of whom rated their home as ‘excellent, very good or good’. Only two percent of residents and four percent of relatives said they were unhappy.
And when it comes to recommending the care home that is looking after their family member, 83% of relatives said they ‘would definitely, are very likely to, or likely to do so’. The survey reveals an increase of 10% in the number of people saying they ‘would definitely’ recommend the care home looking after their relative.
‘This picture is a far cry from the common perception of care homes,’ said Alistair Ho