Strategic errors

Posted on September 1st, by editor in Caring Times. No Comments

|By JOHN BURTON, Independent social care consultant, Email:| When we design an organisation, or review and redesign one, we need to know what it¹s for. Having designed it, we must let that purpose guide all activity. A well-run care home has only one broad purpose: to accommodate and care for its residents. Looked at from the point of view of a resident, this purpose becomes the desired “outcome”: to be well looked after in an agreeable setting that you can make your Å’home”. In other words, a care home must meet the purpose that the resident has in mind when going to live there. A care home does not exist to employ staff or to train them, although both are essential to get the job done. It doesn¹t exist to meet standards, or to comply with regulations and pass inspections. In July the Commission for Social Care Inspection (CSCI) issued their draft “code of practice in relation to confidential information” for consultation. Under the heading “Purpose of the Code”, they say their

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