Survey shows improving quality of life for residents
Now in its sixth year, the 2017/18 Your Care Rating survey achieved its highest ever response rate of 40.5% for its Residents’ Survey, up from 35% in its first year of publication in 2013. The Family and Friends’ Survey also achieved a high response rate, of 48%. The Residents’ Survey received more than 16,500 responses from 820 care homes while over 12,000 questionnaires from 686 homes were completed for the Family and Friends’ Survey.
Conducted by independent market research organisation Ipsos MORI, the Your Care Rating surveys produce an Overall Performance Rating (OPR) out of 1000, and across all participating homes. For 2017/18, the overall result was an average score of 878 for the Residents’ Survey and 836 for the Family and Friends’ Survey. Your Care Rating founding director Mel Knight said the care home sector was all too often perceived negatively, but the annual survey had shown that there were very high levels of satisfaction in care homes across Britain.
“It is those who matter most, the residents and their loved ones, who are telling us this,” said Mr Knight.
“The Your Care Rating survey was established to give residents, family and friends a meaningful voice and to provide an authoritative source of information for those looking for a care home. It also provides participating care homes structured and benchmarked customer feedback to enable them to improve where necessary. The Your Care Rating survey is completely voluntary, so the care homes participating have made a strong commitment to transparency, continuous improvement and understanding the views of their residents and their residents’ families and friends.
“Once again this year’s overall results are excellent, and the combination of the residents’ and families’ surveys provides us with an unparalleled view of the sector’s effectiveness and quality. I am sure that all participating care homes, whether disappointed at the feedback or celebrating success, will want to analyse their results and use them to achieve even higher standards of care for their customers over the coming year.”
The “quality of life” theme was the most highly rated in both surveys. This theme includes ratings of the safety and security, privacy, having visitors, having personal belongings around them and having things to do. This year’s Family and Friends’ Survey achieved a “quality of life” theme score of 898, up from 890 last year. The same theme was the top scoring in the Residents’ Survey at 929 this year (and 928 last year).