Tag: Communication


Guide to help new care home residents settle in

Posted on July 24th, by geoff in Caring Times. Comments Off on Guide to help new care home residents settle in

Older people’s charity Independent Age has launched a free advice guide called Settling into a care home.

Lucy Harmer, director of services at Independent Age, said there were currently more than 400,000 people living in care homes in the UK, but many new residents didn’t know what to expect when they got there, or how to plan ahead for their move.

“Care homes, of course, offer a lot of support for new residents and help them settle in, and the guide is designed to complement that support and make the move smoother and less stressful,” said Ms Harmer.

“GPs and other healthcare professionals may also find it a useful support tool for patients who are about to move into a care home.”

Written with advice from care home staff, residents and family members, Settling into a care home offers advice on planning ahead to help the … Read More »


Guides launched to help providers deal with complaints

Posted on July 20th, by geoff in Caring Times. No Comments

Councils and care providers are being encouraged to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services.]

Launched this week by the Local Government and Social Care Ombudsman and Healthwatch England, the ‘single complaints statement’ has been drafted to help adult social care providers set out what service users, their families and representatives can expect when making a complaint.

Alongside the complaints statement, a second document has been launched, aimed at service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.

Local Government and Social Care Ombudsman Michael King said he wanted to encourage all service providers – whether independent or council run – to adopt the single complaints statements into their own complaints policies, and highlight them in any information they give to … Read More »


Kinecting through group digital games

Posted on July 16th, by jacob in Journal of Dementia Care. No Comments

Digital technologies offer lots of opportunities for people with dementia to enjoy games and engaging activities. Erica Dove and Arlene Astell describe their research project and the findings so far

Vol 26 No 1 Pages 18-19


PR group launches Facebook community for care providers

Posted on January 18th, by geoff in CT Extra. Comments Off on PR group launches Facebook community for care providers

Caring Times, January 2018

The first exclusive and private Facebook community to enable owners, CEOs and senior managers of residential care and nursing homes to share best practice has been launched.

Sixty members have already joined the Facebook “Care Home Owners And Managers” group since it was set up last month.

The group enables members to pass on advice and learn from each other, and topics discussed so far include CQC regulation, recommendations for policy and procedure providers, recruitment and planning for Christmas staff rotas.

Members of the free group include owners of residential and specialist care providers, operation and human resource managers, and registered managers.

“Facebook is, by far, the most appropriate social media platform to facilitate and enable productive and helpful discussion, so that’s why it was chosen to host the community” says the group’s founder, Adam James of Springup PR, a specialist … Read More »


2nd February deadline to join Care innovation Challenge

Posted on January 11th, by geoff in Caring Times. Comments Off on 2nd February deadline to join Care innovation Challenge

Students have until Friday, February 2nd to apply to enter the Care Innovation Challenge, which takes place at the Oomph! Wellness HQ in Wimbledon on February 17th and 18th where teams from across the country will spend two days of intensive ideas generation, development and prototyping.

Teams must consist of two or three people, made up of students (undergrad, postgrad) or graduates who are one year post-graduation. The competition is open to students from all faculties and disciplines and teams do not need to be focused on technology. The competition is also open to any other individuals (non-students) with an idea for the care sector to apply as a team.

The Care Innovation Challenge has been created in response to the growing challenges and mounting pressure on the care sector, the aim being to work with creative and entrepreneurial individuals and teams to … Read More »


Facebook for care providers

Posted on January 5th, by geoff in Caring Times. Comments Off on Facebook for care providers

What is described as the first exclusive and private Facebook community to enable owners, chief executives and senior managers of residential care and nursing homes to share best practice was launched in October.

Sixty members have already joined the Facebook “Care Home Owners And Managers” group which has been set up to enable members to pass on advice and learn from each other.

Topics discussed so far include CQC regulation and recommendations for policy and procedures. Members of the free group include owners of residential and specialist care providers, operation and human resource managers, and registered managers.

“The aim of the group is – pure and simple – to enable owners and senior managers to share best practice,” said the group’s founder, Adam James of Springup PR, a specialist PR agency for care providers.

“Because the Care Home Owners And Managers group is closed … Read More »


A response framework with untruths as last resort

Posted on July 24th, by jacob in Journal of Dementia Care. No Comments

Sometimes the truth causes distress, but is it ever right to lie to a person with dementia? Edward O’Connor, Ian James and Roberta Caiazza describe a practical framework which allows “therapeutic lies” as a last resort

Vol 25 No 4 Page 22


Music Mirrors reminiscence resource

Posted on July 24th, by jacob in Journal of Dementia Care. No Comments

Amy Semple and Heather Edwards report on Music Mirrors, which offers a low cost, digitally portable reminiscence resource for gathering musical memories in one place

Vol 25 No 4 Page 14


LaingBuisson launches consumer website

Posted on July 12th, by geoff in Caring Times. Comments Off on LaingBuisson launches consumer website

Health and social care market analysts LaingBuisson have launched CareHomeAdvisor, a consumer website which informs people which care homes provide the best quality care.

Endorsed by Age UK, Independent Age and Care England, CareHomeAdvisor is is a free-to-use consumer-facing website which aggregates quality performance data on individual care homes in real-time via Application Program Interfaces (APIs) from independent sources, including The Care Quality Commission (CQC), The Food Standards Agency (FSA), NHS Choices and Ipsos MORI’s independent Customer Satisfaction survey Your Care Rating (YCR).

These sources are then combined with LaingBuisson’s proprietary survey data and each care home is awarded a unique star rating and a score out of 100. LaingBuisson business development manager Heidi Nicholson said that, because everything is updated in real time, if a care home’s rating from one of these sources changes, e.g. a care home’s CQC assessment is … Read More »


Hill Care works with National Citizenship Service to enhance residents’ lives

Posted on September 26th, by geoff in CT Extra. Comments Off on Hill Care works with National Citizenship Service to enhance residents’ lives

Caring Times, October 2016

Care home operator Hill Care continues to work closely with local National Citizenship Service (NCS) groups whereby young volunteers aged 15-17 are having a huge impact on the lives of elderly residents and the partnerships are working exceptionally well.

Recently, Middlesbrough Football Club NCS spent a week at Mandale House in Stockton, as part of their social action project. “We have a great relationship with the Middlesbrough FC NCS group, as they visit several of our Teesside homes throughout the year,” said Hill Care customers relations officer Liz Jones.

Hill Care operates 18 care homes across the North of England.



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