Tag: Management Issues

Care Protect expands into Australia

Posted on July 13th, by geoff in Caring Times. Comments Off on Care Protect expands into Australia

Care home camera monitoring company Care Protect is expanding into Australia in response to occurrences of abuse in the country’s care homes.

The Australian Federal Government has announced plans to set up a powerful new watchdog as part of a review of the care system, sparked by a scandal in Adelaide’s Oakden nursing home, which was followed by other similar incidents being reported. As in the UK, some families in Australia have installed secret cameras to check up on the quality of care their relatives are receiving.

Care Protect’s Australian operation will be headed up by former City broker Scott Sterling. Belfast-born Scott, who graduated from Kingston University with a Business Management degree, will work from a Sydney base with care providers across the country to introduce the Care Protect system.

Care Protect’s monitoring system employs the latest sound and motion sensitive technology which, … Read More »

Care manager is appointed ‘employee director’ at Mears Group

Posted on July 5th, by geoff in Caring Times. Comments Off on Care manager is appointed ‘employee director’ at Mears Group

A care quality manager who started her career with Mears on their graduate management programme has been

appointed to the board of directors.

In June, Amanda Hillerby was confirmed as the company’s first employee director: a post which aims to ensure that the interests of the staff who make up the business’ 12000-strong workforce are represented at the very highest level.

Mears, a major provider of care and housing services, is one of only a handful of UK companies to create a position for an employee on its board and the first listed company in the care sector to do so.

Director Alan Long said that, in the 30 years Mears has been in business, the best ideas had always come from the workforce: those on the frontline who work with customers and service users every day and have the insight into what works … Read More »

Regard ramps-up drive to recycle more with 50% waste reduction target

Posted on May 11th, by geoff in CT Extra. Comments Off on Regard ramps-up drive to recycle more with 50% waste reduction target

Caring Times, May 2018

One of the UK’s largest private care providers has launched an initiative to recycle half of the waste it produces.

The Regard Group, which provides supported living, residential and day services for people with learning difficulties and mental health needs, is hoping to increase recycling by 50% in 6 months.

“In the past we used different bin providers across the country,” said Regard’s building compliance officer, Stuart Cockle, who heads the efficiency drive.

“We are now able to rationalise this by going through one central procurement point.”

Regard is working with national waste management company UKWSL who took over all bin collections at the group’s residential care homes, offices and some supported living services in January.

“UKWSL will be auditing the sites to confirm what, and how much, is being thrown away,” added Stuart.

“They will then analyse the waste amount based on … Read More »

Czajka trains staff to cope with stress

Posted on January 26th, by geoff in Caring Times. Comments Off on Czajka trains staff to cope with stress

Bradford based Czajka Care Group has become one of the UK’s first care operators to take a proactive stance on dealing with workplace stress by incorporating dedicated training into the induction programmes of all its new employees.

Following the success of a pilot scheme, the company now plans to offer the training to its entire team who work across its five care homes in West Yorkshire. All new starters at Czajka Care Group participate in a minimum four-day induction programme at the firm’s training centre, located next to its Bradford headquarters.

The specialist ‘stress buster training course’ is provided by My Wellbeing College, which is part of Bradford District Care Foundation Trust. It focuses on recognising signs of stress, staying calm and focused in uncertain situations, and it looks at how good organisational skills can reduce stressful situations.

Konrad Czajka, managing director of … Read More »

Provider partners adopt new residents’ records package

Posted on January 18th, by geoff in CT Extra. Comments Off on Provider partners adopt new residents’ records package

Caring Times, December 2017

Sunrise Senior Living UK and Gracewell Healthcare, leading providers of residential, assisted living, nursing and dementia care services in the UK, are launching CareConnect, a secure electronic health record system which tracks and centralises personalised care plans. This will ensure that residents continue to receive the very best care and support, according to their personal preferences and care needs.

CareConnect, which will be rolled out to all Sunrise UK communities and Gracewell homes, over the course of the year, starting this October, electronically tracks the care being delivered to each resident, with care teams inputting real-time updates and having access to individual resident profiles. Using the privacy-protected, touchscreen kiosks available in the communities and homes, the team members will have immediate access to the information they need to continue to deliver high-quality, tailored care to every resident.

The advanced … Read More »

Facebook for care providers

Posted on January 5th, by geoff in Caring Times. Comments Off on Facebook for care providers

What is described as the first exclusive and private Facebook community to enable owners, chief executives and senior managers of residential care and nursing homes to share best practice was launched in October.

Sixty members have already joined the Facebook “Care Home Owners And Managers” group which has been set up to enable members to pass on advice and learn from each other.

Topics discussed so far include CQC regulation and recommendations for policy and procedures. Members of the free group include owners of residential and specialist care providers, operation and human resource managers, and registered managers.

“The aim of the group is – pure and simple – to enable owners and senior managers to share best practice,” said the group’s founder, Adam James of Springup PR, a specialist PR agency for care providers.

“Because the Care Home Owners And Managers group is closed … Read More »

Healthwatch England looks at life in a care home

Posted on August 10th, by geoff in Caring Times. Comments Off on Healthwatch England looks at life in a care home

Between January 2016 and April 2017, local Healthwatch staff and volunteers across England visited 197 care homes across 63 different local authority areas, to find out what day-to-day life is really like for many of those living in care homes.

Most of the residents and relatives Healthwatch spoke with considered the care they received to be good, with innovative homes showing what is possible without breaking the bank.

Local Healthwatch representatives saw staff going above and beyond the call of duty to connect with those they care for and really helping them to live their lives – including one activities co-ordinator from Cheshire who arranged for her own wedding reception to take place in the care home she worked at to enable residents to join in with the party.

However, Healthwatch volunteer visitors said they also witnessed homes not getting the basics right … Read More »

Call for managers to participate in psych therapy survey

Posted on July 14th, by geoff in Caring Times. Comments Off on Call for managers to participate in psych therapy survey

The British Association for Counselling and Psychotherapy (BACP) is calling for care home managers to complete a short survey which is now live at https://www.surveymonkey.co.uk/r/ZFF59TX

The survey (which should take less than 10 minutes to complete) aims to find out whether talking therapies are available in UK care homes; and where they are available how the mental health needs of care home residents are being identified. Dr Jo Pybis, senior research fellow at BACP explains:

“This survey is part of a wider piece of work in which we’re aiming to raise awareness of older people’s mental health, to promote conversations around older people and depression, and to increase understanding that dementia is not the only condition older people may experience in later life.

“We would really appreciate care home managers taking the time to complete the survey (which is completely confidential) and will … Read More »

Clawing the way out of special measures

Posted on March 30th, by geoff in Caring Times. Comments Off on Clawing the way out of special measures

Caring Times, April 2017

In just two years a Sussex care home has been transformed from being rated inadequate, and in special measures, to a good service. Here, registered manager ALISON BARNES looks back at the way change has been embraced since she joined Temple Grove at Herons Ghyll in East Sussex.


What is the key to achieving a good rating for a care home? – understanding and embracing regulations. What is the most challenging element of improving an inadequate service? – embedding new practices throughout nursing and care. What is the most valuable resource beyond your team? – support from family and friends when, for example, you leave home at midnight to help on a night shift at short notice, or when you step in to help cover maternity leave.

This is what I have found in a two-year journey with my … Read More »

Northern Irish nursing home fined over burgled personal details

Posted on August 25th, by geoff in Caring Times. Comments Off on Northern Irish nursing home fined over burgled personal details

A nursing home in County Antrim has been fined £15,000 for breaking the law by not looking after the sensitive personal details in its care.

An investigation by the Information Commissioner’s Office (ICO) found widespread systemic failings in data protection at Whitehead Nursing Home at the time of a data breach.

The breach came when a member of staff took an unencrypted work laptop home, which was stolen during a burglary overnight. The laptop contained sensitive personal details relating to 46 staff including reasons for sickness absence and information about disciplinary matters. It also held some details about 29 residents including their date of birth, mental and physical health and ‘do not resuscitate’ status.

Ken Macdonald, Head of ICO Regions, said the nursing home had put its employees and residents at risk by failing to follow basic procedures to properly manage and look … Read More »

Latest blog posts

Do as you would be done by

By Caring Times editor GEOFF HODGSON

I have been contacted by a man who is unhappy about the “administration fee” which some providers charge when someone...

Public/private integration of social care is the first challenge

By Caring Times editor GEOFF HODGSON

I think the phrase ‘put your own house in order first’ comes from the Bible; whatever its provenance, it certainly...

Evasion comes naturally – caring too, but we need to work at it

By Caring Times editor GEOFF HODGSON

Who remembers the ‘Peanuts’ cartoons in which Lucy is forever snatching the football away just as the ever-trusting Charlie Brown...