Tag: Marketing


Guide to help new care home residents settle in

Posted on July 24th, by geoff in Caring Times. Comments Off on Guide to help new care home residents settle in

Older people’s charity Independent Age has launched a free advice guide called Settling into a care home.

Lucy Harmer, director of services at Independent Age, said there were currently more than 400,000 people living in care homes in the UK, but many new residents didn’t know what to expect when they got there, or how to plan ahead for their move.

“Care homes, of course, offer a lot of support for new residents and help them settle in, and the guide is designed to complement that support and make the move smoother and less stressful,” said Ms Harmer.

“GPs and other healthcare professionals may also find it a useful support tool for patients who are about to move into a care home.”

Written with advice from care home staff, residents and family members, Settling into a care home offers advice on planning ahead to help the … Read More »


Guides launched to help providers deal with complaints

Posted on July 20th, by geoff in Caring Times. No Comments

Councils and care providers are being encouraged to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services.]

Launched this week by the Local Government and Social Care Ombudsman and Healthwatch England, the ‘single complaints statement’ has been drafted to help adult social care providers set out what service users, their families and representatives can expect when making a complaint.

Alongside the complaints statement, a second document has been launched, aimed at service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.

Local Government and Social Care Ombudsman Michael King said he wanted to encourage all service providers – whether independent or council run – to adopt the single complaints statements into their own complaints policies, and highlight them in any information they give to … Read More »


Three Peaks Challenge raises more than £20k for Care Workers Charity

Posted on July 19th, by geoff in Caring Times. Comments Off on Three Peaks Challenge raises more than £20k for Care Workers Charity

On Friday 13th July, five of the Countrywide team took on the Yorkshire Three Peaks Challenge to raise money for their chosen charity; The Care Workers Charity.

The charity raises funds to support care workers in financial hardship. As one of their dedicated sponsors, Countrywide Healthcare relished the opportunity to take on such a difficult challenge to help raise money and awareness for their cause.

The Yorkshire Three Peaks Challenge which includes Ingleborough, Pen-y-Ghent and Whernside is 24 miles and 5,200ft of ascent, which is no easy task. The British weather made things even more difficult as it rained for the duration of the challenge. From misty peak to peak, the views over the Yorkshire Dales were still spectacular. With the support of each other and fellow walkers, the team made it to the finish line. Overall, the event has so far … Read More »


East Midlands care group contributes more than £5.5m to local economy

Posted on July 18th, by geoff in Caring Times. Comments Off on East Midlands care group contributes more than £5.5m to local economy

A family business which owns and operates five care homes across the East Midlands has released figures

supporting a recent report commissioned by Skills for Care and Development about care homes’ contribution to local economies.

The report showed that adult social care employers contribute £46.2bn to the UK economy. For the 2017/18 financial year, Milford Care contributed just over £5m in total gross payroll costs for all their homes.

Milford Care has five care homes across Derbyshire and Nottinghamshire, with a sixth set to open later this year, further highlighting the success of the sector and providing even more job opportunities in the area.

“The care sector does a lot for our economy and it is positive news that this is being recognised.” said Milford Care director Pierre Falleth.

“These positive stories are important as there are too many negative stories out there. As a … Read More »


Guide helps care homes give better support to armed services veterans

Posted on June 14th, by geoff in Caring Times. Comments Off on Guide helps care homes give better support to armed services veterans

A guide was launched in early June to help care homes provide better support for the hundreds of thousands of service men and women in living in care settings in the UK.

Produced by Demos think tank, in partnership with the Forces in Mind Trust and the Care Cluster of Cobseo (The Confederation of Service Charities), the guide will be sent to all UK care homes and care home provider headquarters.

Demos director Polly Mackenzie said the guide had been created in response to the 2015 Demos report ‘Under-Served’.

“The report found that veterans can face a range of challenges while living in residential care, yet managers and staff lack the information and resources they needed to know how best to support them,” said Ms Mackenzie.

“The aim of the guide is to fill that gap.‘Supporting Military Veterans in Residential Care – a practical … Read More »


CMA consults on consumer law advice for care homes

Posted on June 1st, by geoff in Caring Times. Comments Off on CMA consults on consumer law advice for care homes

The Competition and Markets Authority (CMA) has launched a public consultation on draft consumer law advice for care homes for elderly people.

Many of the consumer protection issues covered in the draft advice were highlighted during the CMA’s year-long market study into how well the care homes sector was working.

The study identified concerns that some care homes may be treating residents unfairly and potentially infringing consumer law.

Copies of the draft advice and consultation document can be found at: https://www.gov.uk/government/consultations/care-homes-for-the-elderly-draft-consumer-law-advice?=0

The deadline for responses is 12 July.


Compton Care discards ‘hospice’ tag

Posted on April 18th, by geoff in CT Extra. Comments Off on Compton Care discards ‘hospice’ tag

Caring Times, June 2018

Compton Care is one of the first palliative care providers in the UK to remove ‘hospice’ from its name as part a new strategy aimed at revolutionising the way in which people with complex and incurable conditions are cared for, after research found that people are fearful of accessing its services.

The charity carried out patient, staff and supporter and sector research which found that a large number of people associate the word ‘hospice’ with being ‘a place you go to die’. In turn, this negative perception contributed to people often becoming fearful of accessing care from Compton, as well as healthcare professionals making referrals only in the final weeks or days of a person’s life.

The new strategy, which includes a £2.5m investment into Compton’s care co-ordination centre is focused on ensuring that patients are referred into its … Read More »


Independent assessor awards five stars to Lancashire homes

Posted on April 9th, by geoff in CT Extra. Comments Off on Independent assessor awards five stars to Lancashire homes

Caring Times, April 2018

Eight Lancashire care homes have been awarded 5 stars in the latest round of independent assessments carried out by RDB Star Rating, the leading independently accredited ‘quality’ assessment company.

Star Rating managing director Sue Brand said “I would like to congratulate the Lancashire homes that have achieved this prestigious 5 Star Award. This demonstrates that they are providing an excellent standard of care and services and a real commitment to quality”.

Janet Farrington the Registered Manager at Moor Park House, who has participated in the scheme for the past 9 years commented, “I feel that the RDB inspection is a helpful tool to judge your service against. It explores the key elements of care and quality within the home.

“The inspector we had was very professional and his approach made everyone he spoke to feel at ease. His findings about … Read More »


Sunrise & Gracewell at the top of CQC national rankings

Posted on April 9th, by geoff in CT Extra. Comments Off on Sunrise & Gracewell at the top of CQC national rankings

Caring Times, April 2018

Residents and team members at Sunrise Senior Living UK and Gracewell Healthcare are celebrating after the care home providers were named the best in the country by Market Analysts Laing & Buisson based on inspection ratings undertaken by the Care Quality Commission (CQC).

100% of all inspected Gracewell homes, and 96% of all Sunrise communities, have been rated ‘Good’ or ‘Outstanding’ by the CQC, demonstrating the exceptional standard of care offered by the providers across the country.

Sunrise has been ranked top for residential care*, and Gracewell has come first for nursing care**. Sunrise has also come second for nursing care.

The CQC is the independent regulator of all health and care services in the UK. The rankings demonstrate the success of Sunrise and Gracewell’s resident-centred approach to care, which ensures residents lead happy, fulfilled lives.

Sunrise and Gracewell’s personalised approach … Read More »


Survey shows improving quality of life for residents

Posted on March 22nd, by geoff in Caring Times. Comments Off on Survey shows improving quality of life for residents

Now in its sixth year, the 2017/18 Your Care Rating survey achieved its highest ever response rate of 40.5% for its Residents’ Survey, up from 35% in its first year of publication in 2013. The Family and Friends’ Survey also achieved a high response rate, of 48%. The Residents’ Survey received more than 16,500 responses from 820 care homes while over 12,000 questionnaires from 686 homes were completed for the Family and Friends’ Survey.

Conducted by independent market research organisation Ipsos MORI, the Your Care Rating surveys produce an Overall Performance Rating (OPR) out of 1000, and across all participating homes. For 2017/18, the overall result was an average score of 878 for the Residents’ Survey and 836 for the Family and Friends’ Survey. Your Care Rating founding director Mel Knight said the care home sector was all too often perceived … Read More »



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