Tag: Marketing


Compton Care discards ‘hospice’ tag

Posted on April 18th, by geoff in Caring Times. Comments Off on Compton Care discards ‘hospice’ tag

Compton Care is one of the first palliative care providers in the UK to remove ‘hospice’ from its name as part a new strategy aimed at revolutionising the way in which people with complex and incurable conditions are cared for, after research found that people are fearful of accessing its services.

The charity carried out patient, staff and supporter and sector research which found that a large number of people associate the word ‘hospice’ with being ‘a place you go to die’. In turn, this negative perception contributed to people often becoming fearful of accessing care from Compton, as well as healthcare professionals making referrals only in the final weeks or days of a person’s life.

The new strategy, which includes a £2.5m investment into Compton’s care co-ordination centre is focused on ensuring that patients are referred into its care earlier on, … Read More »


Independent assessor awards five stars to Lancashire homes

Posted on April 9th, by geoff in CT Extra. Comments Off on Independent assessor awards five stars to Lancashire homes

Caring Times, April 2018

Eight Lancashire care homes have been awarded 5 stars in the latest round of independent assessments carried out by RDB Star Rating, the leading independently accredited ‘quality’ assessment company.

Star Rating managing director Sue Brand said “I would like to congratulate the Lancashire homes that have achieved this prestigious 5 Star Award. This demonstrates that they are providing an excellent standard of care and services and a real commitment to quality”.

Janet Farrington the Registered Manager at Moor Park House, who has participated in the scheme for the past 9 years commented, “I feel that the RDB inspection is a helpful tool to judge your service against. It explores the key elements of care and quality within the home.

“The inspector we had was very professional and his approach made everyone he spoke to feel at ease. His findings about … Read More »


Sunrise & Gracewell at the top of CQC national rankings

Posted on April 9th, by geoff in CT Extra. Comments Off on Sunrise & Gracewell at the top of CQC national rankings

Caring Times, April 2018

Residents and team members at Sunrise Senior Living UK and Gracewell Healthcare are celebrating after the care home providers were named the best in the country by Market Analysts Laing & Buisson based on inspection ratings undertaken by the Care Quality Commission (CQC).

100% of all inspected Gracewell homes, and 96% of all Sunrise communities, have been rated ‘Good’ or ‘Outstanding’ by the CQC, demonstrating the exceptional standard of care offered by the providers across the country.

Sunrise has been ranked top for residential care*, and Gracewell has come first for nursing care**. Sunrise has also come second for nursing care.

The CQC is the independent regulator of all health and care services in the UK. The rankings demonstrate the success of Sunrise and Gracewell’s resident-centred approach to care, which ensures residents lead happy, fulfilled lives.

Sunrise and Gracewell’s personalised approach … Read More »


Survey shows improving quality of life for residents

Posted on March 22nd, by geoff in Caring Times. Comments Off on Survey shows improving quality of life for residents

Now in its sixth year, the 2017/18 Your Care Rating survey achieved its highest ever response rate of 40.5% for its Residents’ Survey, up from 35% in its first year of publication in 2013. The Family and Friends’ Survey also achieved a high response rate, of 48%. The Residents’ Survey received more than 16,500 responses from 820 care homes while over 12,000 questionnaires from 686 homes were completed for the Family and Friends’ Survey.

Conducted by independent market research organisation Ipsos MORI, the Your Care Rating surveys produce an Overall Performance Rating (OPR) out of 1000, and across all participating homes. For 2017/18, the overall result was an average score of 878 for the Residents’ Survey and 836 for the Family and Friends’ Survey. Your Care Rating founding director Mel Knight said the care home sector was all too often perceived … Read More »


Care homes to celebrate friendship across local communities in 2018

Posted on March 9th, by geoff in Caring Times. Comments Off on Care homes to celebrate friendship across local communities in 2018

Once again care homes are planning to celebrate connections with their local communities. After a successful day of celebrating great care across the UK on Care Home Open Day 2017, with more than 2,568 care homes taking part, this year’s event is on the Saturday, 21 April.

Professor Martin Green, chief executive of Care England, said that, with Care Home Open Day’s emphasis on the importance of connecting with local communities, developing lasting relationships and encouraging intergenerational rapport, the theme for this year would be ‘Linking Communities’.

“In this day and age, care homes can and should be the hub of the community,” said Prof. Green.

“We at Care England are keen to support Care Home Open Day 2018 as a means of celebrating the links our members have with their wider communities. We encourage everyone to get involved to make it a … Read More »


Which? names Greensleeves Care as best third sector provider

Posted on March 1st, by geoff in CT Extra. Comments Off on Which? names Greensleeves Care as best third sector provider

Caring Times, March 2018

Following an independent review of the care sector, the country’s official Consumer Association ‘Which?’ has named Greensleeves Care the best third sector care provider in their February edition. The authoritative guide is entitled “Finding a way through the broken care system” and was published in mid-January.

Greensleeves Care, a national care charity providing residential, dementia and nursing care, is also named the Best Care Provider in two regions; East of England and the South East. The findings are based on the inspection ratings of the care regulator, Care Quality Commission (CQC). 95% of Greensleeves Care’s 20 homes are rated Outstanding or Good, significantly outperforming the CQC’s benchmark data where one in four homes is rated as Requires Improvement or Inadequate.

As a dynamic and growing care charity, Greensleeves Care places a strong emphasis on innovation and quality improvement which … Read More »


CareTech Foundation announces first major grants

Posted on February 15th, by geoff in Caring Times. Comments Off on CareTech Foundation announces first major grants

The CareTech Foundation, a grant-making corporate charitable foundation, announced significant grants and collaborative support for its first three strategic partners at the Houses of Parliament in early February.

Founded by CareTech Holdings plc, a major provider of social care services, supporting adults and children with a wide range of complex needs in more than 260 specialist services across the UK, the foundation was launched in December and has already made a number of small grants nominated by CareTech staff. The event at Westminster announced three major beneficiaries – the childrens’ charity Barnados, the British Asian Trust (BAT), which tackles poverty across South Asia and kills for Care, which supports the adult social care workforce in England, to attract more talented people with the right values to work in the sector.

A specific aim of the CareTech Foundation’s donations and working relationships is … Read More »


Four Seasons outsources customer services

Posted on January 3rd, by geoff in Caring Times. Comments Off on Four Seasons outsources customer services

Major provider Four Seasons Health Care has appointed outsourced customer contact specialist Echo Managed Services to manage and develop its dedicated enquiry line for prospective customers.

Echo will provide a centralised service for Four Seasons Health Care, handling new customer enquiries for nearly 200 care homes across the portfolio, with the aim of providing an informative and consistent level of service to prospective customers and their families.

Echo first started working with Four Seasons as a bureau service in May 2016, fielding the sales enquiry calls for 34 of its care homes across the UK. After a successful five month period, the service expanded to 109 homes.

Under the new service, a centralised team of specially trained advisors at Echo will now be the first port of call for Four Season’s prospective new customers.

Echo’s advisors have been trained to provide empathetic, personal, and … Read More »


CMA’s final report on care homes

Posted on December 28th, by geoff in Caring Times. Comments Off on CMA’s final report on care homes

‘System is unsustainable without extra funding’

At the end of November the Competition and Markets Authority (CMA) published its final findings following an extensive review of whether the care homes sector is working well for older people and their families.

The CMA’s headline finding is that the current system for providing care is not sustainable without additional funding, with the CMA’s financial analysis of the sector identifying a funding shortfall of £1bn a year across the UK because councils are paying fee rates for the residents they fund which are below the costs care homes incur. This has led to care homes propping up their finances by charging higher prices to those who pay for their own care (self-funders). On average, self-funders’ fees (c.£44,000 per year) are around 40% higher than those paid by councils.

The CMA report says that, beyond the challenges … Read More »


Shrinking care home capacity makes itself felt

Posted on October 27th, by geoff in Caring Times. Comments Off on Shrinking care home capacity makes itself felt

Research by Which? has found that almost half of people (48%) who had arranged care for themselves or a loved one said there weren’t any places in at least one of the local care homes they considered.

The Which? survey asked people who had arranged care for themselves or a loved one in the past 12 months to share their experiences of the care sector and found that a lack of good local places meant many people were staying in, or moving loved ones into, care homes they weren’t satisfied with, with almost one in five people (17%) saying they settled for a care home they had reservations about.

A similar number (16%) ended up opting for a home away from friends and family. Commenting on the Which? research, Alzheimer’s Society senior policy officer Dominic Carter said the findings echoed what the … Read More »



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