‘Technology is no substitute for the human touch’ says Scottish Care leader


Posted on April 20th, by geoff in Caring Times. Comments Off on ‘Technology is no substitute for the human touch’ says Scottish Care leader

Members of the Scottish Parliament have been cautioned against an over-reliance on technology as a means of reducing the cost of delivering social care.

Addressing an economy, jobs and fair work committee of the Scottish Parliament, Scottish Care chief executive Donald Macaskill said there were many instances in which technological solutions in care had been developed in Scotland and then been exported elsewhere.

“While technology has potential it must not be used to monitor staff, and advancements would involve implementation costs, training and equipping the sector’s workforce,” said Mr Macaskill.

“We need an appropriate balance. Technology cannot be used as a cheap mechanism to remove human presence. “We are all human beings, we are about human touch. Technology can certainly enable presence but it cannot replace it.”

Mr Macaskill called on organisations like Skills Development Scotland, Scottish Enterprise and Business Gateway to focus on social care and not see the sector as ‘unworthy of intervention’.

Donald Macaskill

“One thing that annoys my members is that we know contracts are being handed back all the time. Whenever there is a failure because of a contract in social care we do not get a ministerial taskforce set up even if there are five times the number of workers impacted in that local community, particularly in rural communities. We need to change the language, alter the dialogue and see social care as worthy of intervention and enterprise as any other walk of life in Scotland.”





Comments are closed.


Latest blog posts

Look East old chap

By Caring Times editor GEOFF HODGSON

A certain amount of self-regard is no bad thing, but I can’t say the same about those, usually younger, people...

The flowers that bloom in the Spring

By Caring Times editor GEOFF HODGSON

We spent the long weekend just gone mainly in our garden and on our allotment, planting, pruning, weeding, watering and...

Running to stand still

By Caring Times editor GEOFF HODGSON

Last week, in giving evidence to the – wait for it – Housing, Communities and Local Government Committee and the...