Too much variation in care quality, says regulator
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In its fifth annual report on the state of health and care services in England the Care Quality Commission says variation in the quality and safety of care in England is too wide and is unacceptable.
In releasing the report, CQC chief executive David Behan said findings from inspections over the last year had clearly shown there was too much variation in quality and safety between services and within services.
“People need to have confidence that they will get good care,” said Mr Behan.
“ Our role is to identify what works well and why, and what doesn’t work, and use this information to drive improvement and close the gap.
“We acknowledge the rising pressure on care services. Financial pressures are real but not unexpected, and yet we continue to see many examples of good and outstanding care even in financially challenged organisations.
“Understanding the quality of care is complex – it is about how people experience services, it is about the outcomes of the services and about how safe they are. Quality and safety is underpinned and influenced by the quality of the leadership and the culture that the leadership creates within a provider. We have found in our new more rigorous inspections that being well-led promotes quality and safety overall.”
- A copy of the report is available on the CQC website: www.cqc.org.uk/stateofcare2013-14