Towards tangible reults
DAVID MORTIMER looks at what managers may, or may not do, to ensure training improves inspection grades after it has been delivered.
Given the job I do, coming from the ‘outside’, delivering training or consultancy, tackling problems arising ‘on the floor’, talking to people across the workforce, offering impartial advice and seeing the inside of a lot of care environments I am in a very privileged position. I get to hear and see the truth without the rose tinted lenses, or at least several different versions of it. Simply put I get to find things out that a lot of managers don’t or won’t admit to. As we do a lot of health and safety training that’s the context I will use to explore this rather bold and frightening statement.