Ways to reward staff

Posted on September 1st, by editor in Caring Times. No Comments

As I have said throughout this series, good customer service initiatives lead to satisfied residents, impressed visitors, and happier employees. One of the most critical steps a long term care manager can take is to reward workers when they show dedication to customer service efforts. Noting employees’ commitment to their customers helps reinforce their service-oriented behaviour. Rewards also let others know that service excellence is a care home’s gold standard that everyone should strive to meet. One way to start rewarding people is through a term I use called “take five for service”. Managers ask employees to dedicate five minutes of their time each day or each week to a customer service goal and in return receive an incentive for meeting that goal. Here’s an example: suppose one customer service goal is for workers to dress professionally, yet some employees show up to work looking dishevelled or wearing outrageous amounts of make-up. In response, staff might be asked to come to a quick group meeting to

Comments are closed.

Latest blog posts

The NHS and all that jazz

By Caring Times editor GEOFF HODGSON

Last week the National Health Service marked its 70th anniversary. The irony is that, when this all too human institution...

The bland leaving the bland?

By guest blogger JEF SMITH

The headline for an interview which Sir David Behan, the Care Quality Commission’s departing chief executive, gave to The Guardian...

IT comes to CQC

By guest blogger JOHN BURTON

This month, IT is coming to CQC in person. David Behan is leaving, and DB’s replacement is IT, Ian Trenholm...