Westminster homes gain hospitality award

Posted on October 1st, by editor in Caring Times. No Comments

Twenty-five care homes owned and operated by Westminster Health Care have been awarded Hospitality Assured, the international accolade for service excellence and customer care. The care homes succeeded in attaining the Hotel and Catering International Management Association (HCIMA) Hospitality Assured accreditation with a score well in excess of assessor¹s requirements. In so doing, the care homes have become the first ever group of care homes to gain the award. The Hospitality Assured award gives Westminster Health Care international recognition for delivering excellent customer services to residents, their families and service users. Hospitality Assured general manager Tony Lainchbury said Westminster Health Care was the first major healthcare group to achieve Hospitality Assured accreditation for a substantial part of its organisation. “The organisation is to be applauded for its determination not only to provide the highest standards of care to its residents, but also for the way it wished to be external

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