Which? report makes us question regulator’s performance


Posted on October 1st, by editor in Caring Times. No Comments

A covert operation by Which? magazine has shown what happens wehn inspectors don’t inspect, says JOHN BURTON

‘Inadequate food, unclean and unsafe environments and understimulated and inactive residents.’ These are just some of the gloomy realities that three actors living as residents in four randomly selected care homes experienced when they investigated care homes for Which? magazine.
When Which? put their findings to CQC they got the standard anodyne response: ‘The evidence . . . describes care that falls below what people using social care services have a right to expect . . . CQC listens to the views and experience of people who use services and look at what data tells us in order to identify possible risks, then reviews and inspects services. Seeing for ourselves what’s going on in care homes is a key part of our regulatory regime . . . ‘
Arguably, Which? was doing CQC’s job. “Seeing for ourselves” appears to be a very small part of the CQC regime. In two homes hygiene, health and





Comments are closed.


Latest blog posts

The NHS and all that jazz

By Caring Times editor GEOFF HODGSON

Last week the National Health Service marked its 70th anniversary. The irony is that, when this all too human institution...

The bland leaving the bland?

By guest blogger JEF SMITH

The headline for an interview which Sir David Behan, the Care Quality Commission’s departing chief executive, gave to The Guardian...

IT comes to CQC

By guest blogger JOHN BURTON

This month, IT is coming to CQC in person. David Behan is leaving, and DB’s replacement is IT, Ian Trenholm...