Your Care Rating gives residents a voice

Posted on March 26th, by geoff in Caring Times, Caring Times head. No Comments

Caring Times, April 2014

Results from the 2013 Your Care Rating survey were published in February. Responses from more than 20,000 residents from 1,055 homes were analysed to give each an Overall Performance Rating (OPR) out of 1,000.

The results broadly painted an encouraging picture of life in care homes from most of the homes which took part, with an average OPR score for participating homes of 871.

The highest score achieved was 991 for St Leonard’s Rest Home in Hayling Island, Hampshire. However, clearly not all homes achieved the national average and some scores for questions were significantly lower. Ten homes had an OPR score of 700 or below.

The survey also provides scores out of 1,000 across four main sub-themes, with the national average score for each being (a) staff and care – 869; (b) home comforts – 852; (c) choice and having a say – 852; and (d) quality of life – 923. For a complete breakdown of the results from the homes surveyed, a new website which displays them is publicly available at

One element of particular scrutiny across the care sector is that staff often do not spend enough time interacting with residents. But here the survey’s results show that generally this is not the case, with the average care home score being 85% for residents agreeing that staff have time to talk to them. The question which scored the lowest was how much choice residents have over the care they are receiving, with an average score of 83%.

All participating care homes receive a detailed analysis of the results, along with benchmark scores for other care homes and provider organisations. This insight will direct care improvement plans and future surveys will measure the impact of these.

The survey was undertaken for Your Care Rating by leading research company Ipsos MORI The questionnaire was compiled with input from care home operators, a group of care home residents, the National Care Forum (NCF), Care England ) and Prof Julienne Meyer of My Home Life and City University.

Your Care Rating chairman Douglas Quinn said 32 care home operators participated in the survey and in doing so they had demonstrated a commitment to transparency and quality improvement.

“The Your Care Rating survey results are a vital tool for families when they are choosing a care home for a loved one, giving them direct feedback on the views of those who are most important – the residents,” said Mr Quinn.

“The results show that for the vast majority of the 20,000+ residents in care homes which took part in the survey, their day- to-day life is happy and fulfilling. They say that they are treated with kindness and respect, their food is good, they are allowed visitors when they choose and staff are attentive to their needs.

“That is what the Your Care Rating survey is all about, improving standards of care and giving families objective information when it comes to choosing a care home.”

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